TT 5250 PRO Truck No Maps

Discussion in 'Technical Support' started by smokinbarrels, Jan 11, 2015.

  1. smokinbarrels

    smokinbarrels

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    TomTom Model(s):
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    Hi Folks,
    I decided to buy myself a TT5250 Pro Truck with lifetime maps update. Ive just checked the current maps with the maps on my device and a newer version should be available, however when i connect my device and click on the 'my content' tab it shows no maps on my device, I also have map share community map updates to install but every time i click on the 'update selected tab' nothing happens. I presume that it wont update because it cant find any maps? Everything is connected up properly with both computer & device showing as connected.
    Can anybody point out what i'm doing wrong or help solve this problem?

    Thanks SB
     
    smokinbarrels, Jan 11, 2015
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  2. smokinbarrels

    canderson Moderator

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    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    The 5250 is one of the latest generation (we call them Nav4) products that should plug and play properly with the MyDrive software, but we don't have any experience with them here yet. It is based upon the GO500 platform.

    The current map for those units will be 940. What is being reported by the unit for the map now?
     
    Last edited: Jan 11, 2015
    canderson, Jan 11, 2015
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  3. smokinbarrels

    smokinbarrels

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    Hi, thanks for the reply. My current maps showing on my device are 'Europe Truck' v935.5825 (released 07/2014).
    When I power my device up it says loading Europe maps, however when I connect to my drive it shows no maps on my device.

    Regards SB.
     
    smokinbarrels, Jan 11, 2015
    #3
  4. smokinbarrels

    dhn Moderator

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  5. smokinbarrels

    smokinbarrels

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    Hi,
    I've followed the instructions and nothing seems to have worked. Having done a quick google search it appears that quite a few other people are having the same problem.

    Regards SB.
     
    smokinbarrels, Jan 11, 2015
    #5
  6. smokinbarrels

    dhn Moderator

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    TomTom Model(s):
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    I have a number for you to call tomorrow. It isn't the proper one for your model, I think, but they can redirect you, I presume:

    [​IMG]United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Jan 11, 2015
    #6
  7. smokinbarrels

    smokinbarrels

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    All sorted thanks, latest maps and cameras are now on my device.

    Regards SB.
     
    smokinbarrels, Jan 19, 2015
    #7
  8. smokinbarrels

    Arno Moderator

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    TomTom Model(s):
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    Your experience may help the next person.

    What happened in the last 8 days since dhn's post?
     
    Arno, Jan 19, 2015
    #8
  9. smokinbarrels

    smokinbarrels

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    I phoned the people who I purchased the device from and had to get tough with them. I said if they didn't get it sorted I'd be returning the device and demanding a full refund. Within 24hrs my device had the latest maps and cameras.
    Result! SB.
     
    smokinbarrels, Jan 19, 2015
    #9
  10. smokinbarrels

    Arno Moderator

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    Great.
    Thanks for the feed back.
     
    Arno, Jan 19, 2015
    #10
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