transferring maps to new device

[rhea]

My old TT has decided to not switch on. Have reset following instructions several times but so far no joy.
I think I may need to buy a new TT - question is will I be able to use the NZ map I bought on any new TT that I buy ? Or am I limited to a particular TT ?
At present I have a TomTom 1 XL and i live in the UK

 

[dhn]

Sorry, but maps are not tranferable between devices.

 

[Andy_P]

No promises, but you can SOMETIMES get a sympathetic person at TT customer services who agrees to transfer the map if you explain that it is down to a broken machine.

Try ringing TT on 0845 161 0009 and asking. Worth it for the price of a phone call!

But don't give up on it before we've had a detailed go at getting you going again.
Post back with some more details, of what you've tried so far.

 

[rhea]

Thanks for the reply.
I gave up on the old one and bought a new one - the map i want to transfer is one I have bought for a trip to NZ. It is on my computer and I think I should be able to download to new satnav.
Old one seems to have a dead battery - won't switch on and I have re set several times.
Off to NZ in 1 week so I was pushed for time to sort out.
Hopefully will try tp load map later today.

 

[Andy_P]

That ain't gonna work I'm afraid.....

 

[canderson]

...the map i want to transfer is one I have bought for a trip to NZ. It is on my computer and I think I should be able to download to new satnav.

Maps are keyed to the serial number of the device, so no, that isn't going to happen.

 

[rhea]

I called them this morning and a very nice man called Steven sorted it all for me.
Well done TT customer services.

 

[dhn]

What was the solution, may I ask?