TomTomGo Expert doesn't have access to traffic data

[mkz]

Starting from this morning (6.09) TTGo Expert doesn't have access to traffic data. There is similar thread for IOS version. I've checked that traffic data are reachable but fron TomTom app and Sygic (which also uses ToTom traffic info). TTGo Expert has connection to internet and TomTom servers as searching in internet works (I've obtained fuel prices on search). Nevertheless after logging out I cannot log in into TomTom account

 

[Willy875]

The problem is known; see this post.

Traffic and Cloud down Sun 6 Sep 26 PM?

Anyone else’s Go Expert app on IOS not logging into Traffic and Cloud this afternoon? Can’t get either my Wife’s or my apps to show traffic and cloud services.

www.tomtomforums.com

 

[mkz]

Addendum. Traffic is back but still it is not possible to log in to TT account in application

 

[Willy875]

In my case, it is still not possible to connect to the traffic services or the cloud.

 

[luziol]

Still no traffic info. Did Tomtom update the status?

 

[Willy875]

Still no traffic info. Did Tomtom update the status?

Traffic updates are working for me.
It's just the synchronization between the app and the online planner that still isn't working.

 

[Eddo]

Traffic updates are working for me.

Here in Holland still no traffic info. Is there an official update on the status from tomtom.

 

[Nbphil]

Traffic seems to working but cannot login.

 

[JuergenAMS]

Can you try again? On Android you might need to clear the cache.

Log in issue in the GO Expert app

Update: The issue has now been resolved.You can now log in to GO Expert app, restore your subscription and use traffic services as expected.If you are still having logging issues, try the following...

help.tomtom.com

 

[Eddo]

Can you try again? On Android you might need to clear the cache.

Log in issue in the GO Expert app

Update: The issue has now been resolved.You can now log in to GO Expert app, restore your subscription and use traffic services as expected.If you are still having logging issues, try the following...

help.tomtom.com

Here everything works oké now (android). Login and traffic info. Thanks.

 

[Nbphil]

Traffic seems to working but cannot login.

All working again for me.

 

[rehakk]

It still isn't working for me, Czech Republic.

 

[JuergenAMS]

It still isn't working for me, Czech Republic.

You might need to clear the app cache:

1. On your phone, go to Settings > Apps > TomTom GO > Storage.
2. Tap Clear cache, then Clear data.
3. Fully close the GO Expert app.
4. Reopen the app and log in again.

 

[rehakk]

You might need to clear the app cache:

1. On your phone, go to Settings > Apps > TomTom GO > Storage.
2. Tap Clear cache, then Clear data.
3. Fully close the GO Expert app.
4. Reopen the app and log in again.

I have no idea what the storage has to do with downloading data from the server, but I gave it a try anyway. The traffic still isn't working...

 

[JuergenAMS]

Are you signed in in menu > TomTom Services? I see traffic in the app but visibility is limited for me to the Netherlands. If I check Plan.TomTom.com I see traffic around Prague.

 

[rehakk]

Are you signed in in menu > TomTom Services? I see traffic in the app but visibility is limited for me to the Netherlands. If I check Plan.TomTom.com I see traffic around Prague.

The problem was that I was using the developer version.

 

[rehakk]

The problem was that I was using the developer version.

Uninstalling the developer version didn't solve the problem. I have version 16.99.1 + 26.2.2 installed, and Traffic is still unavailable...

 

[Willy875]

This is just a suggestion: have you restarted your phone?

 

[rehakk]

This helped!

1. Force-close the app in your phone's settings.
2. Turn on Airplane Mode.
3. Open the TomTom app (while in Airplane Mode).
4. Go to Menu -> TomTom Services and turn off all services (MyDrive, Online Search, etc.) except for Traffic and Speed Cameras.
5. Turn off Airplane Mode (the phone will connect to the network).

 

[mkz]

There's still problem with traffic data - after last complete stop of traffic data access I've got often problem after start of the application - traffic data appear after much longer time from start than before. I don't know if it is global problem.