tomtom xl red cross

[tops]

Hi i don't know if this has been answered before , my tomtom xl now shows a red cross, when i connect it to the computer it asks me to format it, i can't open up the device to see any folders , thanks for any help in advance

I have tried these and when i get to stage 7 and press the power 3 times it just goes back to the red x screen and no cog appears , greatful for any advanced help , thanks
Step-by-step instructions

1. Charge your device for at least 2 hours.
   
   
2. Make sure that you are using the latest version of MyDrive Connect. more
   
3. Click the MyDrive Connect icon (
   
   or
   
   or
   
   ) in the Windows notification area or Apple menu bar and then click MyDrive Connect.
   
   
4. Connect the USB cable that came with your navigation device to your computer.
   Important: Do not connect the USB cable to your navigation device yet.
   Tip: You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor. Use ONLY the USB cable supplied with your device. Other USB cables may not work. You cannot use the mount to connect your device to your computer.
   
   
5. Switch on your navigation device.
   
   
6. Press and hold the On/Off button. Do not release the On/Off button when the device restarts with a drum sound. Instead, keep holding the On/Off button until the device shows a black screen with white text. Only release the On/Off button when you see that screen. This can take 10 seconds or longer.
   
   
   
   
   
   
7. While the black screen with white text is displayed, press and fully release the On/Off button 3 times, quite quickly as in "1-2-3". Getting this timing right is one of the critical steps of this process.
   The screen goes black, and then after a few seconds the device reboots into recovery mode. It shows a screen with a spinning cogwheel or wheel depending on which device you have.
   

 

[dhn]

Maybe this video will help:

 

[Arno]

my tomtom xl now shows a red cross, when i connect it to the computer it asks me to format it, i can't open up the device to see any folders , thanks for any help in advance

You should be using TomTom HOME to connect your device, not MyDriver Connect.

Get it from here
http://uk.support.tomtom.com/app/answers/minor_detail/a_id/7448/
install it and let us know what is happening after you connect.

 

[tops]

Hi thanks, i have downloaded home and tomtom connected it kept asking to be formatted i tried the quick format, no luck, trued the fat 32 took ages and still no luck , it sais windows was unable to complete the format, i have connected to tomtom home , sais no device connected , any help from anyone ? thanks

 

[tops]

it said , check to see that the disk and drive are connected properly make the sure the disk is not read only and then try again.

 

[dhn]

Try support:

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.