In order to help others, don't you think some specifics from the feed back of those companies would be in order.I sent this to 2 very reputable company's in LONDON that only repairs mobile phones and satnavs and they both said there is a very big problem with the TOMTOM site.
I had a phone call from the second company this morning and he said they have checked the unit thoughly and there are no faults and what they will do is upgrade it for me but to stay off the TOMTOM site as too many people are sending there satnavs to them with the same problem.
They have both said that when you want to connect to TOMTOM home they have a problem with there site and they need to sort it out because too many people are getting this problem and assuming the unit is faulty but they have both assured me it isn't.
As I said the computer is seing the TOMTOM fine and I can download to the SDcard and unit and it is working fine but it is still this problem of turning unit on I get do you want to connect to the computer and I say yes but then I get the dreaded red X saying not connected.
It might be worth downloading and installing those "Home Image" files anyway, but you have to do it manually, they won't be offered as an update to Home.When I go into help TOMTOM HOME it is saying I have the latest version so there is nothing for me to download.
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