Have anyone noticed the tomtom.com web site is been off line for a week now. Does anyone know whats going on? I been trying to update the tomtom home software and I cant.
Works for me...
What browser are you using?
I had an issue with Firefox a few months back.. I cleaned out the private data (tools / Clear Private data) and all was right with the world again...
nslookup www.tomtom.com
nslookup www.tomtom.com
Last login: Fri Nov 2 21:03:30 on ttys000
iMac:~ dave$ nslookup www.tomtom.com
Server: 192.168.1.188
Address: 192.168.1.188#53
Non-authoritative answer:
Name: www.tomtom.com
Address: 193.173.148.208
ping 193.173.148.208
windows or mac?
on windows, go to start -> run and type cmd and click ok... this will open a DOS command prompt. enter the following command and hit enter:
Code:nslookup www.tomtom.com
copy and paste what you get.
on mac, go to Applications -> Utilities -> Terminal... this will open a shell window, enter the following command and hit enter:
Code:nslookup www.tomtom.com
copy and paste what you get.
you should get an IP address, for example, here is what I get from my mac:
Code:Last login: Fri Nov 2 21:03:30 on ttys000 iMac:~ dave$ nslookup www.tomtom.com Server: 192.168.1.188 Address: 192.168.1.188#53 Non-authoritative answer: Name: www.tomtom.com Address: 193.173.148.208
192.168.1.188 is my DNS server... 193.173.148.208 is the IP for www.tomtom.com
after you get the IP, see if you can ping it... in either mac or windows:
(change the IP to whatever you get)Code:ping 193.173.148.208
You will either get "request timed out" in windows, or nothing in mac (hit ctrl-c to kill it)
If you get a bunch of numbers, you are able to talk to the server on an IP level... I am guessing you won't even get anything from nslookup, we can move on from there with the data you provide.
windows or mac?
on windows, go to start -> run and type cmd and click ok... this will open a DOS command prompt. enter the following command and hit enter:
Code:nslookup www.tomtom.com
copy and paste what you get.
on mac, go to Applications -> Utilities -> Terminal... this will open a shell window, enter the following command and hit enter:
Code:nslookup www.tomtom.com
copy and paste what you get.
you should get an IP address, for example, here is what I get from my mac:
Code:Last login: Fri Nov 2 21:03:30 on ttys000 iMac:~ dave$ nslookup www.tomtom.com Server: 192.168.1.188 Address: 192.168.1.188#53 Non-authoritative answer: Name: www.tomtom.com Address: 193.173.148.208
192.168.1.188 is my DNS server... 193.173.148.208 is the IP for www.tomtom.com
after you get the IP, see if you can ping it... in either mac or windows:
(change the IP to whatever you get)Code:ping 193.173.148.208
You will either get "request timed out" in windows, or nothing in mac (hit ctrl-c to kill it)
If you get a bunch of numbers, you are able to talk to the server on an IP level... I am guessing you won't even get anything from nslookup, we can move on from there with the data you provide.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\HP_Administrator>nslookup www.tomtom.com
Server: nsmad.bellatlantic.net
Address: 151.198.0.38
Non-authoritative answer:
Name: www.tomtom.com
Address: 193.173.148.208
C:\Documents and Settings\HP_Administrator>ping 193.173.148.208
Pinging 193.173.148.208 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 193.173.148.208:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\HP_Administrator>
tracert 193.173.148.208
well, we are making progress... your computer can translate the domain name into the ip address, but then it can't talk to the IP... that would lead to a routing issue... need you to run the following in a dos box:
Code:tracert 193.173.148.208
this should give you a lot of numbers and eventually a line of * * * instead... paste it here and we can see where the route dies between you and the tom tom server.
DP
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\HP_Administrator>tracert 193.173.148.208
Tracing route to 193.173.148.208 over a maximum of 30 hops
1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Documents and Settings\HP_Administrator>
The web site used to work! What gives? I can no longer access their site or get connectivity to the "Home" application. This has got to be costing them customers! Someone should call the UK and tell them! I'm guessing they made some kind of IP or network change that is cutting off much of the Internet. Oh yeah, the competitions sites work fine!
jmc
My company is very small with a basic router, networking 4 computers that I run, So I am the IT Guy here .. lol, No changes have been made at all. I can access the site from home with the same setup here at work.
nslookup www.tomtom.com 192.168.1.1
Thanks for the information. I will try it on Monday since its my work computer.
My company is very small with a basic router, networking 4 computers that I run, So I am the IT Guy here .. lol, No changes have been made at all. I can access the site from home with the same setup here at work.
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