Tomtom shutting down

Discussion in 'Technical Support' started by jakki, Aug 18, 2019.

  1. jakki

    jakki

    Joined:
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    Please can anyone tell me why after setting my route within the first few minutes my Tomtom reads that it is closing down in 10 seconds?
     
    jakki, Aug 18, 2019
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  2. jakki

    Arno Moderator

    Joined:
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    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Welcome to TomTomForums.

    Is your battery fully charged? Have tried that with the USB cable connected to a PC or better still, a wall charger?

    With your reply please state the first two digits (letters or numerals) of your model number.
     
    Arno, Aug 18, 2019
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  3. jakki

    canderson Moderator

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    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    If your device (unknown model) is configured to shut down when external power is lost, it is possible that you have an intermittent connection. When your unit loses power, it's trying to shut down -- no different than if you turned off the vehicle and the plug is a switched outlet (don't know that either, at this point). Can you provide us with
    a) the model of the device
    b) whether the power connection in your vehicle is switched or always hot
    c) whether you are using the original power cord
     
    canderson, Aug 19, 2019
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