TomTom One stuck on boot screen

Discussion in 'Technical Support' started by Spencer, Jun 28, 2009.

  1. Spencer

    Spencer

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    Hi guys,

    I'm hoping someone can help me...

    My TomTom One 3rd Edition is stuck on the bootup screen (this screen is a black screen with white writing, which giives information about the Hardware type, Bootloader version, Checksum, etc.).

    I have tried pressing the Reset button, but the same page loads up again on restart.

    The unit wont switch off and is not recognised when I plug it into my computer.

    Any help would be appreciated!

    Thanks,
    Spencer
     
    Spencer, Jun 28, 2009
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  2. Spencer

    mikealder Moderator

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    TomTom Model(s):
    720, 930, 940, XL, One 3rd
    That sounds like the main on/ off switch is stuck in the on position, does this button feel to work correctly or not? - I doub't this will be a DIY fix though, is the device still under warranty - Mike
     
    mikealder, Jun 28, 2009
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  3. Spencer

    Spencer

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    The on/off switch feels correct, but it obviously doesn't do anything when I press it. Do you think opening it up would do any good?

    I've just had a look and I can't find any warranty. It's a refurbished unit which I only bought a couple of months ago.
     
    Spencer, Jun 28, 2009
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  4. Spencer

    Spencer

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    Thanks Mike. I've got it working now... Thanks to your post, I sprayed some WD-40 on the on/off switch area - and the TomTom suddenly sprung to life!

    You really don't know how much a relief this is for me! Thanks again.
     
    Spencer, Jun 28, 2009
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  5. Spencer

    Spencer

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    The "WD-40 trick" might only be a temporary fix... Does anyone know of a more permanent solution to the "sticky on/off switch" problem?!
     
    Spencer, Jun 28, 2009
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  6. Spencer

    Spencer

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    As predicted, the WD-40 trick was only a temporary fix. I called TomTom support up today and they're sending me some packaging so that I can return the unit back to them for exchange/repair.

    Hopefully the new one will be alright.
     
    Spencer, Jun 29, 2009
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