Basically impossible to get a refund on new TomTom for iPhone:\r\n\r\n1. Apple says I need to speak to TomTom as it is their product\r\n\r\n2. TomTom says I need to speak to Apple as they sold it\r\n\r\nStalemate:\r\n\r\n1. From Apple\r\n\r\nHi David,\r\n\r\nTammy here from the iTunes Store. I am sorry that your app purchase is not working as expected. I understand how frustrating this must be. I can certainly appreciate how anxious you are to have this issue resolved. I will be more than happy to help you today!\r\n\r\nI am sorry but at this time I am unable to issue you a refund. The developer of this application, TomTom, is the best resource for assistance with this issue. To contact them, please visit:\r\n\r\n[url=http://us.support.tomtom.com/cgi-bin/tomtom_us.cfg/php/enduser/std_alp.php?prod_lvl1=2349&prod_lvl2=2430]TomTom, portable GPS car navigation systems - Support home - Select your product[/url]\r\n\r\nThe article below may also be helpful; I found it for you on the Apple website:\r\n\r\nTroubleshooting applications purchased from the App Store\r\n[url=http://support.apple.com/kb/TS1702]Troubleshooting applications purchased from the App Store[/url]\r\n\r\nI hope you find this information helpful. If you need further assistance please feel free to reply to this email and I would be more than happy to help. Have a wonderful day!\r\n\r\nSincerely,\r\n\r\nTammy\r\niTunes Store Customer Support\r\n\r\n2. From TomTom\r\n\r\nDear Mr Ward,\r\n\r\nThank you for contacting TomTom Customer Support\r\nYour reference for your query is 090824-003130. \r\n\r\nThe application for the iphone is managed by Apple through itunes. You will need to take up any feedback or support directly with Apple. This is also the same for refunds, you purchased the product from Apple not from TomTom.\r\n\r\nWith Best Regards\r\n\r\nThe TomTom Customer Support Team\r\n\r\n3. Original message\r\n\r\nAustraliaMap v830.2352 App version 8.150 (339085)\r\n\r\nCan I get a refund .99 until this is beta tested properly?\r\n\r\n1. Most traffic/speed/red light cams are missing. This was advertised on iTunes and has not been delivered.\r\n2. The red light cam that has shown was hidden behind the long street name.\r\n3. I cannot add my own POIs as per normal TomTom device.\r\n4. There is 'no alert when near' function.\r\n5. The Contacts format is not compatible with iPhone 3G Australia address format. This was advertised on iTunes and has not been delivered.\r\n6. I cannot add voices like my normal TomTom device.\r\n7. I cannot turn the map off above a certain speed like my normal TomTom device.\r\n8. The GPS reception is OK but does not seem to track properly (-30m).\r\n9. There is no lane guidance.\r\n10. The menu system when fully nested takes ages to get back to the top.\r\n11. Portrait or Landscape makes no different to the screen apart from slightly wider road. The space could be used to display additional information.\r\n12. There is no compass direct like my TomTom device.\r\n13. There is no country specific safety cam information at iphone.tomtom.com when I bought it or today. This was advertised on iTunes and has not been delivered.\r\n14. There is now way to find out how many satellites I have locked on to and their strength.\r\n15. There is no alert when near schools zone function (40km/h) for Australia. This was advertised on iTunes.\r\n\r\n4. Latest email from me to Apple\r\n\r\nTammy\r\n\r\n1. You haven't helped me and I haven't had a wonderful day.\r\n\r\n2. I spoke to TomTom who said it is Apple's support problem not their's. So you are sending me to them and they are sending me to you. (* see below TomTom email)\r\n\r\n3. I would still like a refund from Apple who sold me the App and it doesn't do what is says it does. This is a breach of our contract and Apple are liable.\r\n\r\nPlease credit my account or give me your contact details so I can start legal proceedings to recover my monies.