TomTom GO Professional 620

[Lucian Bilt]

I bought on ebay Tom tom Go 620 Professional But to my surprise it doesn't have the truck option. Just the car and caravan. On My drive app I see a register as camper van and on the maps I can't download truck maps. Any Thoughts?

 

[Willy875]

If you are unable to download a truck map or if the map is not available, contact Tomtom customer service to assign the map to your account.

How to contact TomTom customer support by chat or email

How to contact TomTom support

Visit our Support Site or browse through our Support Videos and User Manuals for quick answers from specific troubleshooting steps to general information on TomTom devices and services. To ge...

help.tomtom.com

*
How to contact TomTom customer support by email

Submit a request – TomTom Support

help.tomtom.com

 

[canderson]

That's the 2nd time recently that we have seen someone purchase a "truck" model on eBay only to find that the "truck" feature is missing.

All should understand that the truck models command higher prices, but are physically indistinguishable from the non-truck version, and even carry the same serial number prefixes. For example, the 620 versions for car and truck, and the GO Supreme all share the "ZE" serial number prefix! Buyer beware! I'd ask for a screen shot of the device's truck parameter screen (weight, dimensions, etc.) sitting on a copy of today's newspaper (with the date showing!) before purchasing.

 

[Achimogata]

Hi there,
I have the same issue. Since the map update, I do not have anymore the truck feature. Please does anyone know how to solve this problem?

 

[Willy875]

Hi there,
I have the same issue. Since the map update, I do not have anymore the truck feature. Please does anyone know how to solve this problem?

Hi
It's because you haven't installed the correct map. Go back to your account and select a truck map.

 

[Achimogata]

Hi
It's because you haven't installed the correct map. Go back to your account and select a truck map.

Hi,
Thanks for your answer. In fact the truck map was not available until I contact the support who change (at the moment) the configuration of my account. Right maps are charging at this moment. Problem solved