- Joined
- Jul 31, 2010
- Messages
- 4
In the past few days I have purchased a new TomTom Go 750 Live, to replace my TomTom Go 510. I soon discovered in Home that new maps are available, and under the terms of the purchase, free for 30 days.
I noticed that the map size was far and away larger than the remaining on board memory. solution buy a Micro SD card, so I purchase a 4 Gig card from TomTom as recommended with the adaptor.
Followed the instuctions from TomTom website:
Switching between internal memory and memory card and Installing maps on a new memory card.
When opening the Devices dropdown menu in Home the Change Device facility was greyed out. Opened My Computer the 750 was there but the Micro card was not recognised.
Went change maps, likewise no sign of the micro card. Then placed micro card into the adaptor and inserted it into the appropriate card reader, opened My Computer no sign of the card, which should have been abeit empty as I understand by default it is formatted to Fat 32.
I then took the SD card from my HD camcorder and inserted it into the card reader, lo and behold it was immedietely recognised in My Computer.
I emailed Technical Support on 28th July 2010 with like information, and later received an autmated mail which included:
Your question has been received at TomTom Customer Care.
You can expect a response from us within two business days.
It is not possible to reply to this email.
By my reckoning the time scale has well passed and no sign of a reply. Not what I call good customer service.
I noticed that the map size was far and away larger than the remaining on board memory. solution buy a Micro SD card, so I purchase a 4 Gig card from TomTom as recommended with the adaptor.
Followed the instuctions from TomTom website:
Switching between internal memory and memory card and Installing maps on a new memory card.
When opening the Devices dropdown menu in Home the Change Device facility was greyed out. Opened My Computer the 750 was there but the Micro card was not recognised.
Went change maps, likewise no sign of the micro card. Then placed micro card into the adaptor and inserted it into the appropriate card reader, opened My Computer no sign of the card, which should have been abeit empty as I understand by default it is formatted to Fat 32.
I then took the SD card from my HD camcorder and inserted it into the card reader, lo and behold it was immedietely recognised in My Computer.
I emailed Technical Support on 28th July 2010 with like information, and later received an autmated mail which included:
Your question has been received at TomTom Customer Care.
You can expect a response from us within two business days.
It is not possible to reply to this email.
By my reckoning the time scale has well passed and no sign of a reply. Not what I call good customer service.