tomtom go 720


Joined
Jul 27, 2012
Messages
6
been trouble free until now
downloaded new version of My Tomtom, and now my computer (Mac) does not recognise it

shows up as "INTERNAL" drive, but the tomtom is not recognised, and cannot upload new maps

I do hear the drum when I connect, and it does ask if I want to connect to this computer, but after touching YES and waiting, altho it appears to go thru the motions, it does not connect
 
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,232
Location
Toronto Canada
TomTom Model(s)
Go 50; Go 520
Are you using the cable that came with the device? A usb port on the back of the computer?
 
Joined
Jul 27, 2012
Messages
6
cable and cradle that came with device
and connected to back of computer

(but might loo for another cable to rule out a fault there)

was working last week just fine
 

dhn

Moderator
Joined
Oct 1, 2007
Messages
23,232
Location
Toronto Canada
TomTom Model(s)
Go 50; Go 520
I guess uninstalling Home and reinstalling might be worth a shot.
 
Joined
Jul 27, 2012
Messages
6
while connected, the tomtom screen occasionally shows the "red cross" in front of the image of the device... but does not connect

on Mac, it recognises that there are two external devices (one is the CD card, the other is just labelled "INTERNAL")
 
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,232
Location
Toronto Canada
TomTom Model(s)
Go 50; Go 520
No, Home 2. That's what you use with a 720. Get it at tomtom.com/home.

MyTomTom is for the newer Nav3 devices................
 
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