TomTom Flashing red X

[Miss]

My tomtom was working perfectly fine until yesterday when i switched it on and a flashing red cross has come up...Ive tried to fix this by resetting it but no luck..ive also downloaded home and connected my tomtom but the computer wont recognize it ..what can i do?

i have the TOMTOM - XL IQ Routes edition 2

:rant:

 

[dhn]

When you connect to the computer, does Windows 'see' the unit as a removable drive? If so, try this:
1. Make an Explorer, not home, backup of the unit's contents. See here:
https://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer-how-restore.html

2. Then delete all the loose files in the root of the unit, NO folders or their contents.

3. Connect to Home and install the application offered.

4. Disconnect properly from Home using the Device disconnect icon.

 

[Andy_P]

See the articles in the "articles" forum section for further advice.

 

[Miss]

when i connect it...and try to open the folder where it is..it says format the tomtom...when i do ...it wont format...still stuck with the flashing x
any ideas?

 

[dhn]

Can you connect to the computer. If so, make an Explorer, not Home, backup. See here:
https://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer-how-restore.html

Then delete all the loose files in the root of the unit, NO FOLDERS or their contents.

Connect to Home and an application should be offered. Install it. Disconnect properly from Home using the Device Disconnect icon.