Tomtom 6250 keeps restarting but will start up completely

[patrick_ostring]

My Go Professional 6250 keeps restarting. It will however never get to finish the start up procedure before it starts all over again. After approximately 10 attempts it will show the symbol that it wants to be connected to Tomtom My Drive App. When I do this the app gives a message that it is updating my device. After the update the My Drive App closes automatically and the GPS is starting up. But, with no success. The whole thing starts all over again, i.e after 10 attempts it wants to be connected to My Drive App.
What is the problem here? I have tried resetting the device with the on/off button but it does not help either.
I am a professional truck driver and I have always been a satisfied user, but this problem I did not expect from a very expensive GPS.

Please, give me some hints! Thank you!

 

[Willy875]

Disable Mydrive synchronization on the device.
Parameter then Tomtom service deactivate Mydrive synchronization on the device reactivate you to transfer a route.

 

[patrick_ostring]

But since it does not start up properly I cannot get into the menu where I disable Mydrive synchronization.

 

[patrick_ostring]

And I must say, I think it is so weak of Tomtom support. I mean they do not even give you a telephone number on their home page to call for help. Customer service is not included when bying a Tomtom GPS.

 

[Willy875]

Since covid 19 there is no more telephone support
You can contact customer service either by chat or by email, they are a bit long but they answer.

 

[patrick_ostring]

Ok, thanks, I will give it a shoot...

 

[Andy-H]

Disable Mydrive synchronization on the device.
Parameter then Tomtom service deactivate Mydrive synchronization on the device reactivate you to transfer a route.

How do I disable MyDrive synchronisation from my TomTom 6250..? as I'm having similar problem with screen going blank then rebooting.Tia

Andy

 

[Willy875]

On your GO, settings then Tomtom service, uncheck Mydrive.

 

[Andy-H]

No TomTom service on my go or I can’t seem to find it
I’ve logged out of MyDrive on my phone,hopefully this will sort it

 

[canderson]

No TomTom service on my go or I can’t seem to find it
I’ve logged out of MyDrive on my phone,hopefully this will sort it

That may well get the job done, as it breaks the connection to the TT server.
That said, to make sure your 6250 isn't even trying to make that connection, what you were looking for is here:

Main / Menu ... / Settings / TomTom Account

It used to be called ...

Main / Menu ... /Settings / MyDrive

... but that changed with a recent firmware update. Whether you have performed that update will determine which it's called.

 

[Andy-H]

That may well get the job done, as it breaks the connection to the TT server.
That said, to make sure your 6250 isn't even trying to make that connection, what you were looking for is here:

Main / Menu ... / Settings / TomTom Account

It used to be called ...

Main / Menu ... /Settings / MyDrive

... but that changed with a recent firmware update. Whether you have performed that update will determine which it's called.

Thanks,,I think it’s sorted now,I’ve done the factory reset & fitted a new battery & it’s been on 4 hours now without a issue

Andy