I bought a TomTom 510, FM Transmitter, and iPod cable so I can listen to my iPod on my car speakers while I drive. Long story short, it doesn't work. If I connect my iPod to my TomTom, the FM Transmitter simply stops transmitting through the FM channel and outputs all sounds through the internal TomTom speaker.
So I contacted customer support and they told me they haven't had that problem before. So they said they will research it. After a week or 2, I sent them my TomTom to see if there is something wrong with my TomTom. After they looked at it, here is what they said.
"Dear ,
Yes, we did receive your items. I've tested your scenario with your device and with our in-house devices. It appears to simply be a limitation of the TomTom product. Unfortunately, I do not have a fix for you.
I've notified product management of the issue, however, there probably won't be a fix for the 510/910 models, as they are no longer being manufactured. Any fix would most likely be implemented with future products only."
OK? So, I replied with the follow.
"I'm a little confused as to how it's a "limitation of the device." Here is the link for the FM Transmitter found on the TomTom site:
http://www.tomtom.com/products/accessories/accessory.php?ID=305
It specifically states "What?s more, connect an iPod to your GO 510, 710 or 910 via the iPod Connect Cable and the FM Transmitter Mount lets you play your iPod tunes through the car radio, too." How is it a limitation if it specially states that it's possible? Being able to play my iPod through the TomTom on my car radio was one of the reasons I decided to buy that model."
It took them a full week to reply back to me with the following:
"Dear ,
That is, perhaps, a misnomer. I will forward this information on to our Product Management team for research. However, it simply doesn't function the way it was stated on the website. If you purchased the FM transmitter through us, we have no problem providing a credit for this purchase and allowing the return of the product.
Thank you for contacting TomTom Customer Support."
I've looked around and I haven't seen anyone complaining about the TomTom FM Transmitter just not working at all. But, I did notice the only models I've seen people use are 910. I find it hard to believe I'm in the only person who has a combination of a TomTom 510, FM Transmitter, and iPod. Does anyone else here have a 510, FM Transmitter, and iPod that can reaffirm that it works or doesn't work?
So I contacted customer support and they told me they haven't had that problem before. So they said they will research it. After a week or 2, I sent them my TomTom to see if there is something wrong with my TomTom. After they looked at it, here is what they said.
"Dear ,
Yes, we did receive your items. I've tested your scenario with your device and with our in-house devices. It appears to simply be a limitation of the TomTom product. Unfortunately, I do not have a fix for you.
I've notified product management of the issue, however, there probably won't be a fix for the 510/910 models, as they are no longer being manufactured. Any fix would most likely be implemented with future products only."
OK? So, I replied with the follow.
"I'm a little confused as to how it's a "limitation of the device." Here is the link for the FM Transmitter found on the TomTom site:
http://www.tomtom.com/products/accessories/accessory.php?ID=305
It specifically states "What?s more, connect an iPod to your GO 510, 710 or 910 via the iPod Connect Cable and the FM Transmitter Mount lets you play your iPod tunes through the car radio, too." How is it a limitation if it specially states that it's possible? Being able to play my iPod through the TomTom on my car radio was one of the reasons I decided to buy that model."
It took them a full week to reply back to me with the following:
"Dear ,
That is, perhaps, a misnomer. I will forward this information on to our Product Management team for research. However, it simply doesn't function the way it was stated on the website. If you purchased the FM transmitter through us, we have no problem providing a credit for this purchase and allowing the return of the product.
Thank you for contacting TomTom Customer Support."
I've looked around and I haven't seen anyone complaining about the TomTom FM Transmitter just not working at all. But, I did notice the only models I've seen people use are 910. I find it hard to believe I'm in the only person who has a combination of a TomTom 510, FM Transmitter, and iPod. Does anyone else here have a 510, FM Transmitter, and iPod that can reaffirm that it works or doesn't work?
