Hi I am new to forum.
My green light is on at top.The device is not showing connected to computer when I look for attached devices. I tried reset with paperclip and found there is now a small blue square showing in bottom left corner of screen with white hands on it. This came on as I reinserted the SD card. The remainder of the screen is partially orange showing the display "Please wait" with eggtimer and red cross on hand, indicating not to remove the connecting USB cable.
( I had been sent a new cable by a Tom Tom team member as he said that if I had green light on top, the device must still be OK). I had rung them as had just purchased a new Europe online map, but could not get a refund on it. I had then to purchase a new Tom Tom with it installed from local Halfords as was just off on trip to France.
As I have now returned am trying to get the old Tom Tom to work. Any suggestions? Is it worth me trying to down load the Europe map to a new SD card, and if so what sort do I need, and would that even work if I cannot get beyond the orange screen?
I did make a back up before the trouble of the new Europe map.Thanks for your help. I am so gutted at having bought the new download, and then having to buy another complete Tom Tom within a couple of weeks!
My green light is on at top.The device is not showing connected to computer when I look for attached devices. I tried reset with paperclip and found there is now a small blue square showing in bottom left corner of screen with white hands on it. This came on as I reinserted the SD card. The remainder of the screen is partially orange showing the display "Please wait" with eggtimer and red cross on hand, indicating not to remove the connecting USB cable.
( I had been sent a new cable by a Tom Tom team member as he said that if I had green light on top, the device must still be OK). I had rung them as had just purchased a new Europe online map, but could not get a refund on it. I had then to purchase a new Tom Tom with it installed from local Halfords as was just off on trip to France.
As I have now returned am trying to get the old Tom Tom to work. Any suggestions? Is it worth me trying to down load the Europe map to a new SD card, and if so what sort do I need, and would that even work if I cannot get beyond the orange screen?
I did make a back up before the trouble of the new Europe map.Thanks for your help. I am so gutted at having bought the new download, and then having to buy another complete Tom Tom within a couple of weeks!