Tom tom cradle

Discussion in 'Technical Support' started by Biffer, Aug 29, 2017.

  1. Biffer

    Biffer

    Joined:
    Aug 29, 2017
    Messages:
    1
    Likes Received:
    0
    TomTom Model(s):
    pro truck 7100
    I own 2 Tom Tom pro 7100 and seem to be having problems with them both not picking up any gps signal everytime i put them in the cradle.When not in the cradle there both fine.Any ideas .They charge ok when in it.Ive updated them both.Also reset(holding for 10 sec Drum roll) I Really need it for work!
    Biffer
     
    Biffer, Aug 29, 2017
    #1
    1. Advertisements

  2. Biffer

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    10,889
    Likes Received:
    184
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Hard to imagine what docking these units would have to do with GPS reception, but ...

    Your 7100 is what we call a "Nav3" generation unit, so you should be able to observe your GPS status directly on the device.

    From the main screen, Settings / left arrow / GPS status
    While IN the vehicle with the device undocked and happy (good GPS lock), have a look at that screen and tell us what you see with regard to number of 'green' satellites (It will say "Lock: x satellites" in the upper right) and the signal strength % in the far upper right. Then, with that screen operating, dock the unit and tell us what, if anything, changes.
     
    canderson, Aug 30, 2017
    #2
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.