The TomTom Web Site

Discussion in 'General TomTom Discussion' started by EricG, Nov 18, 2014.

  1. EricG

    EricG

    Joined:
    Jun 6, 2010
    Messages:
    51
    Likes Received:
    0
    Location:
    Cumbria, England
    TomTom Model(s):
    XL IQ Routes Edition (UK & ROI)
    Hi

    I have mentioned this before and not got any solution to my problem regarding access to the TomTom Web Site.

    There is no log in available on their home page and the site doesn't appear to enable a user to log in and surf the site without suddenly being logged out.

    I have been regularly submitting feedback to TomTom regarding this issue but still nothing changes.

    When I click on My TomTom on the home page it takes me to a log in to MyDrive or asks me to download TomTom Home. I cannot use MyDrive with my device and I already use TomTom Home to manage my device.

    Am I the only one who appears to find their site unmanageable?
     
    EricG, Nov 18, 2014
    #1
    1. Advertisements

  2. EricG

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    23,100
    Likes Received:
    448
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    What happens if you clear the cookies in your browser and clear the cache?

    Have you tried calling customer support?

    [​IMG]United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Nov 18, 2014
    #2
    1. Advertisements

  3. EricG

    EricG

    Joined:
    Jun 6, 2010
    Messages:
    51
    Likes Received:
    0
    Location:
    Cumbria, England
    TomTom Model(s):
    XL IQ Routes Edition (UK & ROI)
    Yes, I have tried all of those and mentioned it to TomTom Customer Support. I have also regularly completed feedback stating the problem with their site and still nothing changes.

    When I go to the TomTom Web Site Home page I am not seeing a log-in option anywhere. If I click on My TomTom it takes me to MyDrive, which I cannot use.

    Am I missing something?
     
    EricG, Nov 20, 2014
    #3
  4. EricG

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    23,100
    Likes Received:
    448
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Why do you feel you need to log in when you get to the tomtom site?
     
    dhn, Nov 20, 2014
    #4
  5. EricG

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,520
    Likes Received:
    85
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Have you created an account?
     
    Arno, Nov 20, 2014
    #5
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.