support for xl340s-live

[rcksmpsn]

Hi, I am new here, although I have been a TT user for about 2 years. My problem started when my xl340m-live froze after an update. TT support had me send in the 340m and they sent a 340s as a replacement, saying that as long as I had the 340m with lifetime maps on my account, that I could sync the 340s into the account When I tried to sync the unit it kicked out an error saying that they could not be synced. Any help would be appreciated as I feel that I have been screwed over. Thanks in advance, Rick

 

[alfie67]

Hi Rick and welcome to TTF!

Since you have been already been dealing with TT support, and your posted question involves straightening out an account for a replacement GPS unit, I would recommend you call CS @ 866-486-6866.

After you explain your situation, they should (hopefully) be able to "manipulate" your account so that the replacement unit will sync properly.

 

[rcksmpsn]

Thanks Alfie67!

Thanks for the reply. I contacted TT support as suggestedband after a few tries he was able to fix the issue , well kind of. It appears to be synced but the message to sync the unit still appears. His new 'fix' was to ignore the message and X it off when signing on to Home:lol:. Thanks again, Rick

 

[alfie67]

I rather suspect that the error message may go away after awhile.

Glad it's now working for you; you're welcome!