After three hours of trying to update a map I’ve just bought I am just about giving up. Why is it so complicated to do obviously important things like updating a map with TomTom? It was a big problem last time I did this two years ago and now I’m having to jump through the hoops all over again.
My device is a Start 25 linked to my account which I have used with My Drive Connect successfully for updates every couple of days for the last two years with no problems.
I now want to install the new map. Using the link from the purchase confirmation email it told me I had to install Home 2. I did this and when I chose ‘update map’ it took me to a page where I had to log in. It then told me I had to link my device with Home 2 but as the link button is greyed out it seems there is a problem. When I disconnected my device and then reconnected it, up comes My Drive Connect, fully linked telling me that my device is up to date.
I have no idea why Home 2 it is asking me to link my device as it has been working well for a long time. Can someone tell me what I am missing?
My device is a Start 25 linked to my account which I have used with My Drive Connect successfully for updates every couple of days for the last two years with no problems.
I now want to install the new map. Using the link from the purchase confirmation email it told me I had to install Home 2. I did this and when I chose ‘update map’ it took me to a page where I had to log in. It then told me I had to link my device with Home 2 but as the link button is greyed out it seems there is a problem. When I disconnected my device and then reconnected it, up comes My Drive Connect, fully linked telling me that my device is up to date.
I have no idea why Home 2 it is asking me to link my device as it has been working well for a long time. Can someone tell me what I am missing?