Start 20 5 years old


Joined
Oct 12, 2021
Messages
5
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poland
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<img src="/styles/default/custom/flags/pl.png" alt="Poland" /> Poland
TomTom Model(s)
start 20 tomtom live 1000
hi my perfectly good start 20 froze by the last update and shows only a turning cog , l contacted tom tom and was told to reinstall the softwere l have tryed to do this but to no avail still, only after the drum the turning cog no white text this l told the tom tom help l then asked if tom tom could install the softwere new l could see there was a socket for a cable , and l could send the gps to them , the answer was sorry the gps is to old and there is no more parts for it , but l said the gps is ok only the softwere must be installed, l must say this attitude is not doing our green agenda any good tom tom seems to only be interested in profit a 5 year old gps with all its electronic parts to be thrown in the bin seems to be a waste that we dont need the Dutch should be ashamed to back this sort of thing .
 
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Arno

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Jun 3, 2008
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Toronto - Pickering, ON
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<img src="/styles/default/custom/flags/ca.png" alt="Canada" /> Canada
TomTom Model(s)
930; GO 620; Start 63
With MyDrive Connect open do not yet connect your device. Power up the device and keep the button depressed even when the white diagnostic screen comes on.
TT_Recovery.jpg


Only now plug in the USB cable to you computer.
Follow instructions from the screen. If not successful tell us in detail what happened.
 
Joined
Oct 12, 2021
Messages
5
Location
poland
Country
<img src="/styles/default/custom/flags/pl.png" alt="Poland" /> Poland
TomTom Model(s)
start 20 tomtom live 1000
With MyDrive Connect open do not yet connect your device. Power up the device and keep the button depressed even when the white diagnostic screen comes on. View attachment 5359

Only now plug in the USB cable to you computer.
Follow instructions from the screen. If not successful tell us in detail what happened.
thank s , without plugin in to the computer l press the start button, the drum starts l keep holding the button and after perhaps 30 seconds the turning cog appears ( no white text ) l keep holding the button the cog stays on , to turn the gps off l must let the button go then press again the gps goes out . ( black )
 
Joined
Oct 12, 2021
Messages
5
Location
poland
Country
<img src="/styles/default/custom/flags/pl.png" alt="Poland" /> Poland
TomTom Model(s)
start 20 tomtom live 1000
With MyDrive Connect open do not yet connect your device. Power up the device and keep the button depressed even when the white diagnostic screen comes on. View attachment 5359

Only now plug in the USB cable to you computer.
Follow instructions from the screen. If not successful tell us in detail what happened.
 

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Arno

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Joined
Jun 3, 2008
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Location
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<img src="/styles/default/custom/flags/ca.png" alt="Canada" /> Canada
TomTom Model(s)
930; GO 620; Start 63
Did you keep the power button depressed while the "gears" were running. When they are finished the screen I posted should show.
 
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Arno

Moderator
Joined
Jun 3, 2008
Messages
3,784
Location
Toronto - Pickering, ON
Country
<img src="/styles/default/custom/flags/ca.png" alt="Canada" /> Canada
TomTom Model(s)
930; GO 620; Start 63
My final recommendation would be to charge your battery for at least 2 hours or leave it connected over night (it is almost half past 8 your way) and do a Factory Reset in the morning. This would reset your device t the way it was when brand new and all information must be entered again.

You may want to wait and see if someone comes up with other recommendations.
 
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Joined
Oct 12, 2021
Messages
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Location
poland
Country
<img src="/styles/default/custom/flags/pl.png" alt="Poland" /> Poland
TomTom Model(s)
start 20 tomtom live 1000
l would do a factory reset but the gps doesn't get over the turning cog thank you for your help .
 
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