Soft reset required for normal operation

[cjmcnix]

Been having this issue for about 6 months now, but just found this forum!

I have a TomTom XL that after some Home updates along the way now requires a soft reset everytime I turn it on. If I press the power button once, the screen glows a little but no image at all appears and nothing else ever happens. I discovered that if I hold the power button in for a count of 15 the TomTom logo appears, a long delay occurs, and then the legal disclaimer appears. I tried formatting, clearflash, etc. back in July but nothing recently since I don't want to brick it.

Other than the annoying soft reset required every time I turn it on, the unit works fine. Anyone have any ideas how I can fix the issue without making things any worse?!

Although I don't see anything showing the firmware version, I dug this (redacted) info out of Help/About:

ttgo.bif file contents:
[TomTomGo]
DeviceName=TomTom XL
DeviceVersionHW=ONE XL (v9)
DeviceSerialNumber=##########
DeviceUniqueID=#########
RamDiskVersion=20080529
BootLoaderVersion=55019
LinuxVersion=190943
ApplicationVersionVersionNumber=8010
ApplicationVersion=9369
UserLanguage=English US
UserName=######@#####.com
LastConnectionTime=Never
GPSFirmwareVersion=
BuiltInColorScheme0=Belgica
BuiltInColorScheme1=Brittanica
BuiltInColorScheme2=America
etc., etc.

 

[dhn]

Try backing up the unit with Explorer, not Home. Then format the unit (not quickformat) and then use Explorer to restore the backup.

 

[cjmcnix]

After I backup, do I let Home reinstall the O/S and then move my backup over? Or do I just backup the entire device through Explorer, format, and then dump everything back on from the backup with no Home interaction?

 

[dhn]

Just dump everything back since part of the original backup was the application itself.