SMART MEDIA SYSTEM - LIVE services no more updated

[Jean-Max]

Hello,
On my smart media system, I purchased the annual update for TomTom Smart LIVE services:
Problem: The update via direct activation by Internet (as in previous years), doesn't work:
Is-it because the Smart Media System's SIM card is on 2G/3G, and the internet connection is now on 4G ?
Thank you for your ideas, information, and... experiences !
Best regards from France
Jean-Max

 

[Jean-Max]

Hello,
Very good communication with TomTom Support
They resolved my issue by reconnecting my Smart Media System device to my TomTom account.
(The Disconnect - Reconnect procedure using the Smart Media Connect PC software didn't work.)
LIVE services are now active for one year
Best regards from France
Jean-Max

 

[Willy875]

Hello

On SMART MEDIA SYSTEM, the SIM card is only 4G.

 

[Jean-Max]

Hello
On SMART MEDIA SYSTEM, the SIM card is only 4G.

Thanks for the INFO.
So, my problem of no update for TomTom Smart LIVE services after payment was only the loss of connection with my TomTom account, which was resolved solely by TomTom.

I had a doubt about the 4G Smart Media System SIM card because I received the following email in early July 2024 from Mercedes, which manages Smart in France :

"Termination of smart EQ control services beyond December 31, 2024"
The smart EQ control services operate exclusively with 2G, EDGE, GPRS, 3G, HSPA, and UMTS mobile phone networks.
The successive deactivation of 2G/3G mobile phone networks as part of the 4G/5G rollout results in considerable restrictions on the use of smart EQ control services.
We are therefore unfortunately forced to terminate the operation of "smart EQ control" as of December 31, 2024. "

Personal Note : Until December 31, 2024, my smart EQ control services worked fine with my SIM card.
So, is it truely 4G?

Thank you for your ideas, information, and... experiences.

 

[Willy875]

I had a doubt about the 4G Smart Media System SIM card because I received the following email in early July 2024 from Mercedes, which manages Smart in France :

"Termination of smart EQ control services beyond December 31, 2024"
The smart EQ control services operate exclusively with 2G, EDGE, GPRS, 3G, HSPA, and UMTS mobile phone networks.
The successive deactivation of 2G/3G mobile phone networks as part of the 4G/5G rollout results in considerable restrictions on the use of smart EQ control services.
We are therefore unfortunately forced to terminate the operation of "smart EQ control" as of December 31, 2024. "

Personal Note : Until December 31, 2024, my smart EQ control services worked fine with my SIM card.
So, is it truely 4G?

The information I have.
What I don't know is, do all Smart cars have 4G?

Premium Connectivity Package
With smart premium connectivity, you benefit from additional options for an even more convenient and seamless driving experience with your smart. We are continually developing new features to ensure your smart is always up to date. Discover the benefits of smart premium connectivity with a one-year free trial.

4G Data Included
Always stay connected! Access to 4G data allows you to easily unlock OTA updates. And thanks to the continuous connection, you can always keep an eye on your smart by tracking it in real time.

A Diverse Infotainment System
Benefit from premium features such as real-time traffic, OTA map updates, and access to the suite of in-car apps, including TuneIn, Calendar, Weather, Games, and much more.

Digital Key Sharing
Using your Hello smart app, you can activate your own digital key and share it with up to five other people by simply entering their smart ID.

Free for one year
Enjoy the benefits of the smart Premium Connectivity Pack with a one-year free trial to explore all its capabilities without obligation.

Anti-theft GPS Tracker
This premium feature allows you to track your smart in case of theft. With the anti-theft GPS tracker, you are protected in case your car is stolen.

 

[Jean-Max]

Thanks Willy875 for your research

My Smart is from January 2018, so is the SIM already 4G?

I'm afraid Mercedes justified the abandonment of 2G/3G too early (which won't be effective in France until 2028!) to justify the discontinuation of its Smart EQ control service, which was very useful (charging time, tire pressure, location, starting the air conditioning, etc.).
Finally, my TomTom Smart Live services are working again, which is already good!

 

[Willy875]

If you do a web search.

For France:

Orange will deactivate its 2G network at the end of 2025. SFR and Bouygues Telecom will do so a year later, while Free Mobile already has no 2G network.

Regarding 3G, Orange will also be the first operator to start the shutdown process at the end of 2028. SFR has also chosen the same date, while Bouygues Telecom has scheduled the end of 3G a year later. Unlike its rivals, Free Mobile has not yet announced a date for the shutdown of its 3G network.

 

[Jean-Max]

Merci pour les infos !