SD card no map and i haven't backup

[greg_kaippert]

Hello, what can i do if sd card is without map and i don't have the backup ? I can't solve it with TomTom Home program because i don't have backup. In the navigation device show "No maps found".

 

[Willy875]

If you don't have any backups on Tomtom Home or computer, you need to purchase a new map on your Tomtom Home account.

 

[greg_kaippert]

Thanks, It is all that I wanted to know.

 

[greg_kaippert]

If I find someone who has the same car, can I copy the files from their SD card?

 

[canderson]

If I find someone who has the same car, can I copy the files from their SD card?

Generally speaking, no. The map data is keyed to the serial number of the hardware. Is there anything left on the SD card at all?

 

[greg_kaippert]

Generally speaking, no. The map data is keyed to the serial number of the hardware. Is there anything left on the SD card at all?

Unfortunately there is nothing on the SD card.

 

[Willy875]

Is it strange that TomTom Home never asked you to make a backup?

Have you looked at the folder named "InternalMemory"?

If you find it, copy and paste the contents of the folder named "InternalMemory" onto the SD card.

To find the location of this folder:
- Open TomTom Home
- Click Tools -> Home Preferences -> Folders
The "InternalMemory" folder is located at the address indicated on the line: "Backup"

 

[greg_kaippert]

It was the first time i used TomTom Home because it's only been 1 week since I bought the car. I didn't know it would be difficult to get the files and honestly I ended up forgetting to make a backup.

 

[Willy875]

Ask the previous owner if they still have the files from a backup on their computer.

 

[greg_kaippert]

Ask the previous owner if they still have the files from a backup on their computer.

Good idea, thanks.

 

[Willy875]

@greg_kaippert
A question: when you bought the car, did the GPS work?

 

[greg_kaippert]

@greg_kaippert
A question: when you bought the car, did the GPS work?

The navigation device was reading the SD card and found the map but I couldn't start the route, so I thought I would need to update the software.

 

[greg_kaippert]

when i was typing in my home address it said it couldn't find my place which is one of the reasons i thought it wasn't up to date.

 

[Willy875]

To update a map, you must create a new TomTom account via TomTom Home and purchase a map subscription.

Have you created a new TomTom account?

I find it strange that there are no more files on the SD card?
Have you removed the SD card using the "Safely Remove SD Card" button?

 

[greg_kaippert]

Yes, I removed using “Safely Remove …”. But I said before, I formated the SD card because I thought I could download the files updated again. Probably i’ll have to buy a map.

 

[Willy875]

If the previous owner doesn't have a backup.

You can either purchase a new SD card with the map, either on the website or at a Renault dealership.

Or insert the SD card into the Carminat to register the files needed for recognition, then purchase the map via TomTom Home, then download the voiceovers and startup images, again via TomTom Home.

 

[greg_kaippert]

ok, i’ll do It. Thanks very much.