Screwed up e-mail connection to TT updates

[joe_peddos]

I used the wrong e-mail address to access my xxl Classic IQ routes-2GB TTS and in the process I have screwed up access to my One (30 Series) as well.

I don't know whether I can link them to new e-mail addresses or call TT and ask them to re-link them to my existing e-mail addresses Joe

 

[dhn]

You'll need to call CS, I think:


0845 161 0009 or 020 7387 5444

 

[joe_peddos]

Good news is the One (30 Series) is still properly linked to its e-mail address so I just need to get the xxl linked to its proper e-mail address. Will ring TT on Monday.

 

[joe_peddos]

Have just connected the XXL Classic Series to the computer and allowed it to open Home itself. It has connected OK and downloaded the latest map update. I think where I have gone wrong is to open home first and then plugged the TT unit into my computer in future I will let the TT open home and let it connect itself to the server. Joe

 

[joe_peddos]

Screwed up e-mail connection resolved

Just to see what would happen I plugged my TT XXL Classic into the computer and allowed it to open Home by itself. It logged into the server normally and downloaded the latest map update :thumb: I think where I went wrong yesterday was to open Home first then plug the TT into the computer.

In future if I am updating the One or the XXL I will allow the TT to open Home and connect itself to the server without any interference from me. Lesson learnt

 

[dhn]

Glad it's working

 

[Andy_P]

(I've merged your new topic into this existing one, Joe. Hence the two similar posts)