Screen unresponsive


Joined
Feb 24, 2019
Messages
4
Country
<img src="/styles/default/custom/flags/ca.png" alt="Canada" /> Canada
TomTom Model(s)
Start
hi
I have an older Start which has worked well for years. Today, it would not respond to touch. I tried a hard reset and no go. When I plug it into the computer, it's recognized, although when it asks whether I want to connect to the computer, I can't 'push' the yes button. I tried doing a 'drum' reset, but all that happens is the start screen appears as usual - not reset.

Any ideas?

thanks!
 
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dhn

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Joined
Oct 1, 2007
Messages
23,170
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Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
Is the battery fully charged on the device?
 

dhn

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Joined
Oct 1, 2007
Messages
23,170
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
Other than trying another drum reset, I can't think of anything. Perhaps others will pop in to assist you.
 
Joined
Feb 24, 2019
Messages
4
Country
<img src="/styles/default/custom/flags/ca.png" alt="Canada" /> Canada
TomTom Model(s)
Start
Other than trying another drum reset, I can't think of anything. Perhaps others will pop in to assist you.
hi
For some reason it won't let me do a drum reset. : ( Thanks for your help, hoping others will come forward.
 
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Joined
Feb 24, 2019
Messages
4
Country
<img src="/styles/default/custom/flags/ca.png" alt="Canada" /> Canada
TomTom Model(s)
Start
Did you try a Factory reset?
hi - if you mean the reset button on the bottom of the unit, yes that was the first thing I tried. If it's something else, could you tell me how to do it?
thanks.
 
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Arno

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Joined
Jun 3, 2008
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3,677
Location
Toronto - Pickering, ON
Country
<img src="/styles/default/custom/flags/ca.png" alt="Canada" /> Canada
TomTom Model(s)
930; GO 620; Start 63
Unfortunately for you, it is the pin reset I was referring to.

Just to make sure, the drum reset dhn mentioned is keeping the power button depressed until the drums are heard.
 

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