Says out of date after updating

[teeweezee]

I have a Go510 and ever since it was new it says that the map is out of date yet the TT website says that my device is updated. Short of calling TT directly I don't know what to do. Any help would be greatly appreciated. Thanks.

 

[Arno]

If it is still under warranty, "ever since it was new", call them.

 

[teeweezee]

It is several years old, I don't think its under warranty.

 

[Arno]

Call the anyway. You are a customer.

 

[canderson]

The 510 was sold in 2008, so yes, I'd say "several years old". Eons, in GPS-map-years.

Let's take this from the top.

1) "...ever since it was new..." What map version DO you have on your unit now? Did you ever take advantage of the free one-time update to the map version that was on your device when you received it? It is possible that a map was released between the time your unit was built and the time you purchased and first started using it, hence "ever since" unless you did take advantage of that offer.

2) "...it says that the map is out of date..."
You're seeing this on the device, or is Home saying this? Perhaps both?
If you are talking about Mapshare updates, those are incremental. The base map itself may well be quite out of date. That's why they sell updated maps.

3) "...yet the TT website says that my device is updated..."
That may well be true. Your base map may be quite out of date, but at least it has the most recent Mapshare patches applied, which helps.

Mapshare does NOT cover all of the possible changes that occur when new maps are released. So you can be 'current' on Mapshare updates, but the base geometry included in the map may become out of date. Not all changes to maps can be sent and incorporated in Mapshare updates.

 

[Arno]

The 510 was sold in 2008

Because of

I have a Go510 and ever since it was new

I had presumed it to be a current NAV4 unit

https://www.tomtom.com/lib/doc/510Datasheet.pdf

 

[canderson]

Yeah, that's the problem with TomTom re-using model numbers over the course of years. Wish they wouldn't do that. However, I've not seen a Nav4 device ever announce that it's map was out of date -- but that may just be due to the way I manage them here. May not have had the opportunity to see that.

Guess it would help if the OP would provide the 1st two characters of his serial number. That would sort it quickly enough.