Says out of date after updating


Joined
Mar 24, 2016
Messages
2
Country
<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
510
I have a Go510 and ever since it was new it says that the map is out of date yet the TT website says that my device is updated. Short of calling TT directly I don't know what to do. Any help would be greatly appreciated. Thanks.
 
Ad

Advertisements

canderson

Moderator
Joined
Dec 28, 2007
Messages
12,114
Location
Colorado, USA
TomTom Model(s)
GO720, GO740, GO 1535, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, GO Discover, TomTom Bridge
The 510 was sold in 2008, so yes, I'd say "several years old". Eons, in GPS-map-years.

Let's take this from the top.

1) "...ever since it was new..." What map version DO you have on your unit now? Did you ever take advantage of the free one-time update to the map version that was on your device when you received it? It is possible that a map was released between the time your unit was built and the time you purchased and first started using it, hence "ever since" unless you did take advantage of that offer.

2) "...it says that the map is out of date..."
You're seeing this on the device, or is Home saying this? Perhaps both?
If you are talking about Mapshare updates, those are incremental. The base map itself may well be quite out of date. That's why they sell updated maps.

3) "...yet the TT website says that my device is updated..."
That may well be true. Your base map may be quite out of date, but at least it has the most recent Mapshare patches applied, which helps.

Mapshare does NOT cover all of the possible changes that occur when new maps are released. So you can be 'current' on Mapshare updates, but the base geometry included in the map may become out of date. Not all changes to maps can be sent and incorporated in Mapshare updates.
 
Ad

Advertisements

canderson

Moderator
Joined
Dec 28, 2007
Messages
12,114
Location
Colorado, USA
TomTom Model(s)
GO720, GO740, GO 1535, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, GO Discover, TomTom Bridge
Yeah, that's the problem with TomTom re-using model numbers over the course of years. Wish they wouldn't do that. However, I've not seen a Nav4 device ever announce that it's map was out of date -- but that may just be due to the way I manage them here. May not have had the opportunity to see that.

Guess it would help if the OP would provide the 1st two characters of his serial number. That would sort it quickly enough.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top