I was given a TomTom XL for Christmas and it is really good. I no longer had the box but was going to be spending some weeks in France in May and June this year and wanted to make sure that I had the French map.
I looked thoroughly through the instruction manual but there was no indication whatsoever that the unit contained European maps so I went online and purchased the French map at ?39.95.
When I received the link an hour later I tried to load it but the unit said it didn't have 'enough memory'
Not knowing what to do I went to Halfords and asked their advice. They showed me how to get France on my TomTom and agreed that the instruction manual was rubbish!
I contacted Tom Tom at once and asked for a refund as obviously the map could not be used and had not been downloaded.
Seven weeks later TomTom have now decided that I am not entitled to a refund as it was my mistake.
I have requested their Chief Executives name and a contact address and intend to take the matter through legal chanels.
Not what I would call good customer service I am sure you will agree?
Has anyone experienced the same problems?
I looked thoroughly through the instruction manual but there was no indication whatsoever that the unit contained European maps so I went online and purchased the French map at ?39.95.
When I received the link an hour later I tried to load it but the unit said it didn't have 'enough memory'
Not knowing what to do I went to Halfords and asked their advice. They showed me how to get France on my TomTom and agreed that the instruction manual was rubbish!
I contacted Tom Tom at once and asked for a refund as obviously the map could not be used and had not been downloaded.
Seven weeks later TomTom have now decided that I am not entitled to a refund as it was my mistake.
I have requested their Chief Executives name and a contact address and intend to take the matter through legal chanels.
Not what I would call good customer service I am sure you will agree?
Has anyone experienced the same problems?