Rider 500 Bluetooth connection

[roly.dog]

I recently purchased a rider 500 to replace an older failed Garmin unit. After comparing the specs & reviews the TomTom appeared the better choice with safety camera alerts & phone connection. However after having battled with Bluetooth issues & searching for answers it appears I've been robbed! It seems the features I paid for no longer work & are not supported. Will Tomtom update this situation or do I request my hard earned cash back & head back to Garmin?

 

[Willy875]

What features are missing?

If it's for speed cameras and traffic, you'll need to contact TomTom to reactivate your rights.

 

[roly.dog]

I haven't lost any rights, the unit simply won't communicate on any level with any phone I've tried via Bluetooth as it's marketed to do so. Therefore not fit for purpose & an infringement of marketing legislation.

 

[Niall]

Which phone are you trying to connect with and what is the version of the operating system on that phone?
See page 30 of the manual for full connection procedures

 

[Willy875]

I haven't lost any rights, the unit simply won't communicate on any level with any phone I've tried via Bluetooth as it's marketed to do so. Therefore not fit for purpose & an infringement of marketing legislation.

Or is it your phone that's not communicating with your GPS?
If Bluetooth isn't working, try connecting via your phone's Wi-Fi to test it.

You haven't been scammed; the Rider 500 has speed cameras and traffic information for life via your phone.


If you receive speed camera and traffic information via your phone's Wi-Fi,

Reset the device to factory settings and pair it again.

 

[Baz Coy]

I answered something similar in another thread.

This may or may not be a solution for you.

I have a GO620 for my car. Due to a recent update (I can't call it an upgrade), to get the Bluetooth on my Samsung S10 to connect to live services and my 620, I found I had to turn on Bluetooth Tethering - bingo, instant connect.
Go to Settings | Connections | Mobile Hotspot and Tethering | turn on tethering

The unfortunate thing is every couple of days on my S10, I have to make sure it's still turned on. If only there was a schedule I could setup that automatically turned it on every day.

 

[roly.dog]

I answered something similar in another thread.

This may or may not be a solution for you.

I have a GO620 for my car. Due to a recent update (I can't call it an upgrade), to get the Bluetooth on my Samsung S10 to connect to live services and my 620, I found I had to turn on Bluetooth Tethering - bingo, instant connect.
Go to Settings | Connections | Mobile Hotspot and Tethering | turn on tethering

The unfortunate thing is every couple of days on my S10, I have to make sure it's still turned on. If only there was a schedule I could setup that automatically turned it on every day.View attachment 6809

Baz Coy, thanks, after following the suggestions from TOMTOM tech support that mainly involved a factory reset & turning it on & off a lot I saw your suggestion & bingo it seems to work. Cheers.