Repair or Bin...

Discussion in 'Technical Support' started by Mike Hook, Jul 27, 2018.

  1. Mike Hook

    Mike Hook

    Joined:
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    TomTom Model(s):
    GO 1005
    Didn't notice a hair-clip on the magnet of the cradle consequently when picked up, the TomTom Go Live 1005 fell onto a stone floor!. No cracked case or screen but unit will not respond to touch screen. Plugged into computer, all fine latest map downloaded and audio okay (keeps telling me my phone is not connected LOL) Pretty useless now as I can't get past the "We would like to collect some information about your use............." screen. Repair viable or bin ?
    HarryTheSpida
     
    Mike Hook, Jul 27, 2018
    #1
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  2. Mike Hook

    dhn Moderator

    Joined:
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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
     
    dhn, Jul 27, 2018
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  3. Mike Hook

    Mike Hook

    Joined:
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    TomTom Model(s):
    GO 1005
    Thanks dhn but I have already tried that but still locks up on the screen, I have even continued to hold until the BIOS details come up but still the same on switch on. .... that bin is beckoning more by the hour LOL
     
    Mike Hook, Jul 27, 2018
    #3
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