Recovery mode

Discussion in 'Technical Support' started by teroclro, Oct 28, 2015.

  1. teroclro

    teroclro

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    TomTom Model(s):
    Start 20
    hi there seems to be a lot of posts on various sites regarding tomtom's not going into recovery mode
    And the. Answers all seem to be copied straight from the support page
    The problem is it don't work
    I have a start 20 with a Red Cross and no matter how long I hold the power button I never get any white writing
    Anyone know an answer not copied from the support page
     
    teroclro, Oct 28, 2015
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  2. teroclro

    dhn Moderator

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    TomTom Model(s):
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    How long have you held the button firmly down? Perhaps for a minute. Also, before trying that, connect the device for 2-3 hours to the computer to charge the battery. Device needn't be on.
     
    dhn, Oct 28, 2015
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  3. teroclro

    canderson Moderator

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    Have never seen a Nav3 device that didn't respond to the long button push. From a fully charged and "off" position, hold the button long enough and there ought to be a black screen with white letters.
     
    canderson, Oct 29, 2015
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  4. teroclro

    teroclro

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    TomTom Model(s):
    Start 20
    Held it for over 3 minutes it just keeps cycling around
    Powering on and off
     
    teroclro, Oct 29, 2015
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  5. teroclro

    canderson Moderator

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    That is ONE sick puppy. Sounds as though there's something wrong at the BIOS level. The extended button push (beyond normal boot) is such a low level call ...
    It's down to pretty drastic measures. You'll want to leave the unit on to drain the battery down to the point where the device won't try to power up at all. It may take several attempts to accomplish that since there may be some 'bounce back' after it's been off. Then connect it and allow it to charge for several hours and try the process again.
     
    canderson, Oct 29, 2015
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  6. teroclro

    mvl Moderator

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    What are the first two characters of the serial number on your start 20? The START name has been used and reused for a long time, and you might have a model with a reset pinhole on the bottom instead. Those models will ignore a long power-button press.
     
    mvl, Oct 29, 2015
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  7. teroclro

    teroclro

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    TomTom Model(s):
    Start 20
    First 2 letters are AO
    I also tried the discharge and recharge as instructed
    The unit displays when button is pressed
    "Drums "

    "screen with Red Cross"

    "Screen with Red Cross with lead to a computer "

    It will stay on the last screen for as long as I hold the power button
     
    teroclro, Oct 29, 2015
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  8. teroclro

    canderson Moderator

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    Definitely a Nav3 model with AO.
     
    canderson, Oct 29, 2015
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