Because the unit I got was only 7 days old, I took it back to the store and got my money back. I will never get a Tom Tom again, I dont want to get stock 2000 miles from home without a working GPS. When I pay $300.00 for a GPS, I want it to work.
Its pretty bad when you buy something you pay alot of money for and it doesn't work; what a rip off. Can't blame you for that decision.
For those who are stuck and cannot return their tomtom rider 2, a simple solution is to call tomtom. I just called them today and went through the usual support services hoops to get an answer; they are going to send me a new cradle.
Other info that may be of interest:
When I connected the power cable to my motorcycle, I did not connect it directly to the batter. I piggy backed off another fuse from my fuse box. I found it to be a safe choice; at least I know it won't suck any juice from the main battery while my bike is turned off.
Furthermore, as some of you have already done, I checked the power on the power cord using a volt meter and found the power to be slightly under 12 volts; ~11.5 volts.
Once I connected the cable to the cradle, I checked the voltage of each pin. The meter reading was consistant for pins 1, 3 & 4. Pin 2 was a dud. I am not a technical expert on how the pins are configured but I imagine one of them should at least be a neutral. I asked TomTom if they could divulge any information about the voltage on each pin, but they didn't know either.
As soon as I recieve the new one, I might as well open up the defective one and check out the plumbing inside; I am curious.
Also, I was told by a representative at TomTom that RAM also makes cradles for the Rider 2. I will probably investigate and write another post on what I find.
Once I receive the new cradle and test it, I will post an update.
I have read alot of postings on the internet about the TomTom and I have to say that I am very dissapointed in the quality of a product that is this expensive. Nothing worse than when it happens to you.