Problem with maps on Start 25

Discussion in 'Maps and Routing' started by Michalis.ts, Jun 27, 2014.

  1. Michalis.ts

    Michalis.ts

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    Hello i am new on here and my problem is ; i have the Start 25 with Central Europe maps i've just download the Eastern Europe, i live in Germany and will drive next week to Greece the problem with it is that into the navi i see two separate maps Central and Eastern and it seems that i can not place the route that i want (from Germany to Greece). will i have in the middle of my route to stop somewhere(in Slovenia or Kroatja) and change the map on in it to eastern Europe ?
    or there is a regulation for it ?
    i don't find it so ''good'' to work on this way :(

    Thanks and best regards, IMG_0975.JPG
    Michael
     
    Last edited: Jun 27, 2014
    Michalis.ts, Jun 27, 2014
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  2. Michalis.ts

    dhn Moderator

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    dhn, Jun 27, 2014
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  3. Michalis.ts

    Michalis.ts

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    if i set the eastern europe it doesn't find my position in Germany :oops:
     
    Michalis.ts, Jun 27, 2014
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  4. Michalis.ts

    Michalis.ts

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    Michalis.ts, Jun 27, 2014
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  5. Michalis.ts

    dhn Moderator

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    That device requires MyDrive, not Home 2. Get it at tomtom.com/getstarted
     
    dhn, Jun 27, 2014
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  6. Michalis.ts

    Michalis.ts

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    ok and what exactly do i need to do ? sorry if sounds stupid but i never had a tomtom
     
    Michalis.ts, Jun 27, 2014
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  7. Michalis.ts

    dhn Moderator

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    Does your device find any locations in Germany using the Eastern map selection.

    Drive to-->Street and Address-->next screen make sure that the Germany flag is selected, then enter the city. Then the street and number.
     
    dhn, Jun 27, 2014
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  8. Michalis.ts

    Michalis.ts

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    I tried it and doesn't find Greece :-( says: no matches found. When it asks me to select country
     
    Michalis.ts, Jun 28, 2014
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  9. Michalis.ts

    Michalis.ts

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    That shows me when i select eastern europe map,city and address while i put the green flag in my location in Germany
     

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    Michalis.ts, Jun 28, 2014
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  10. Michalis.ts

    dhn Moderator

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    If you wait till you have a gps lock on the device, it should find your Home location in Germany. Then, if you Drive to-->Street and Address, you should be able to select Greece as the country prior to the city in Greece.
     
    dhn, Jun 28, 2014
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  11. Michalis.ts

    Michalis.ts

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    unfortunatetly it does not works
     
    Michalis.ts, Jun 30, 2014
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  12. Michalis.ts

    dhn Moderator

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    What happens?
     
    dhn, Jun 30, 2014
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  13. Michalis.ts

    Michalis.ts

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    i went into the car , open it , and it does not find GPS location, updated for a GPS fix , still the same
     
    Michalis.ts, Jun 30, 2014
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  14. Michalis.ts

    dhn Moderator

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    Does your car have, by chance, a heated (athermic) windshield?
     
    dhn, Jun 30, 2014
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  15. Michalis.ts

    Michalis.ts

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    no , only rain sensors
     
    Michalis.ts, Jun 30, 2014
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  16. Michalis.ts

    canderson Moderator

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    Just to be sure, unplug the unit and take it out in a clear space, turn it on, and wait for about 10 minutes and see what happens.
     
    canderson, Jul 1, 2014
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  17. Michalis.ts

    Michalis.ts

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    still nothing....totaly dispointed with this device and the system that tom tom works
     
    Michalis.ts, Jul 2, 2014
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  18. Michalis.ts

    dhn Moderator

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    Try calling Customer Support:

    [​IMG]Deutschland
    069 663 08 012
    Mo-Fr: 10:00-18:30
     
    dhn, Jul 2, 2014
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