Poor GPS reception on IOS 9.2

Discussion in 'General TomTom Discussion' started by John Bezzina, Dec 25, 2015.

  1. John Bezzina

    John Bezzina

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    I have two iPads both with iOS 9.2 and both are not connecting to GPS (obviously resulting in TomTom not working and giving me a poor GPS reception error). Another iPad with iOS 9.1 is working just fine. Are there others experiencing this same problem and has anyone found a solution to this problem?

    Thx
     
    John Bezzina, Dec 25, 2015
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  2. John Bezzina

    dhn Moderator

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    I have an iPhone (5) with 9.2 here and no problem getting a gps lock on the device. Will get back to you about an iPad soon............

    I'm back............

    just upgraded my wife's iPad from 9.1 to 9.2.

    Went to Google maps and clicked on the current location icon. Immediately went to the correct spot. So, don't know what to tell you but I think 9.2 isn't the culprit.
     
    Last edited: Dec 25, 2015
    dhn, Dec 25, 2015
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  3. John Bezzina

    John Bezzina

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    Thanks for following up on my problem. I do not think its a gps issue since google maps does indicate a correct location and (to add to the misery) the initial location indicated when loading up TomTom is also correct. The problem is that once the location is established (correctly) the navigation fails to start since the gps reception is indicated as poor. I have just installed Sygic on one of the iPads and first indications are showing me that the program is working just fine (will update you on this later since I still need to use it while driving). My only assumption at the moment is that the problem is with TomTom and iOS 9.2 (since my iPad with 9.1) is still working and I dare not upgrade it since I am currently abroad on vacation. I have also checked the location access settings and these are set to "while using app"

    I have taken a few photos to show you some examples but I was unable to upload due to file size. Would love to send these to you if you give me an alternative way to see the photos.

    I'm at a loss!

    Thanks once again... Looking forward to your answer.

    John
     
    John Bezzina, Dec 26, 2015
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  4. John Bezzina

    John Bezzina

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    Update...

    I am now 99% sure that this is an iOS 9.2 problem that is effecting gps usage. I later found that Google and another navigation app that I installed were also working erratically and a Google search confirmed that other iOS users are reporting similar issues.

    I will keep this thread updated in case other users are following.

    Thx
     
    John Bezzina, Dec 27, 2015
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  5. John Bezzina

    John Bezzina

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    Yet another update...

    Went to an Apple Store and they could not figure out what was wrong so they CHANGED MY TWO IPADS WITH BRAND NEW MODELS!!! But to no avail! Problem persisted. I am quite sure that the only solution is a new iOS update.

    Will be contacting Apple via email tomorrow since the guys at the Apple Store gave up.
     
    John Bezzina, Dec 28, 2015
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  6. John Bezzina

    dhn Moderator

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    Keep us informed, thanks.
     
    dhn, Dec 28, 2015
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  7. John Bezzina

    John Bezzina

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    I am completely at a loss. I returned to another Apple Store and they allowed me to install TomTom on an iPad with iOS 9.1 and this also failed to work. I have also installed Sygic on the brand new iPad with 9.2 and this is also not working. I really cannot understand what is causing the problem.

    So, it seems that this is not an iOS 9.2 problem, not a TomTom problem, not a hardware problem!

    Note. The two iPads that are giving me the problem are without cellular but I am sure, since I had iPads without cellular before that you do not need to have cellular if your navigation app has built in maps. (You need cellular so that the app that you are using, and does not have maps can update its location and download the map)

    Another thing.. My TomTom version (on the iPad running 9.1 and working) is 1.20. The TomTom version on the iPads with 9.2 (and not working) is 1.2.1

    Any suggestions please? ANYTHING!

    Thx,

    John
     
    John Bezzina, Dec 30, 2015
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  8. John Bezzina

    dhn Moderator

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    dhn, Dec 30, 2015
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  9. John Bezzina

    zengshengliu

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    This is the specification of iPad from apple website
    Location
    • Wi-Fi
    • Digital compass
    • Assisted GPS (Wi-Fi + 3G model)
    • Cellular (Wi-Fi + 3G model)
    So it seems like the iPad without 3G does not have a GPS chip. So it will work based off the wifi location, which means it is not going to be accurate
     
    zengshengliu, Dec 30, 2015
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  10. John Bezzina

    John Bezzina

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    After a week of frustration, 4 hours spent at two separate Apple stores and the replacement of two iPads I have identified the problem (something that the geniuses at the Apple stores did not). The problem is simply that (as zengshengliu pointed out) the iPads without cellular DO NOT HAVE A GPS CHIP!!

    I'm really pi$$ed off since this is so NOT clear when buying a new iPad.

    I now have to buy an external GPS unit and pair it with my iPads via Bluetooth!

    Anyway, I consider this case as closed and hope that my experience will at least help others and clear this issue once and for all.

    Thanks to you all for your help. I really appriciate it.
     
    John Bezzina, Dec 31, 2015
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