POIs not syncing from PlanTomTom mobile app to PlanTomTom.com

[MIM]

I am saving POIs on my PlanTomTom mobile app, but they are not appearing on my PlanTomTom.com account when I log in on my desktop.
It's like they are not syncing or something.
Therefore they don't appear on my Rider550
Any help appreciated, thanks in advance

 

[Niall]

@MIM Sorry to say but TomTom have yet to write the syncro software for the TomTom mobile app; Note that at the moment you do not have to loginto your phone to use the app like you do for PlanTomTom.com. it is hoped that the syncro addon will be available early next year

 

[MIM]

@Niall that's a shame as the mobile app is very useful, thanks for your help.

I've now checked & when I create a POI on PlanTomTom.com, it doesn’t appear properly on my Rider 550.
The star symbol appears on the 550 screen to indicate something is saved but that's all - the name of the POI doesn’t appear and I can't click on it to create a route there!
Have you any idea why that might be or how to fix it?

 

[Willy875]

Which mobile app are you talking about?
Because the MyDrive app for phones has been discontinued by TomTom.


The star on the GPS map indicates that you have created a favorite.
To see the name, you need to check Settings and then "Your places."

 

[MIM]

Hi Willy
I'm using the new TomTom mobile app, I deleted MyDrive.

But the issue with POIs not saving properly on my Rider550, is when I use the PlanTomTom.com website, not the mobile app

 

[Willy875]

Hi
Have you checked that you are logged in to your Rider 550 using the same email address and password as your TomTom account?

 

[MIM]

Hi
Yes I've checked & they are the same.
It now seems like many of my POIs on my Rider550 which are indicated by a star, but don't respond when I press them.

 

[Willy875]

I don't know if that will solve the problem. Have you tried resetting it?

 

[MIM]

Do you mean a complete factory reset, which will mean reinstalling everything from the beginning?

 

[Willy875]

Just a reset to start with pressing the power button

 

[MIM]

Ah yes, I have done that reset

 

[Willy875]

If a simple reset did not resolve your issue, the only remaining option is to perform a factory reset.

Reconfiguring the settings will take only a few minutes.

 

[MIM]

I've now done a factory reset.

It looks like the issue is still the same, when I click on my POIs on the Rider 550, only some work, some don't.
What is really strange is that I created a new POI by pressing on the screen of the Rider 550 & adding it to My Places. But then I couldn’t click on that either.

All the POIs appeared on the PlanTomTom.com website

I've uploaded a file of POIs from an external website onto the Rider 550 (I think it was an OV2) & all of those work perfectly. So the screen itself must be OK. Although none of them appear on PlanTomTom.com website - perhaps this is normal?

 

[Willy875]

I've uploaded a file of POIs from an external website onto the Rider 550 (I think it was an OV2) & all of those work perfectly. So the screen itself must be OK. Although none of them appear on PlanTomTom.com website - perhaps this is normal?

If you add community POIs, they are represented by icons like this one on the map.

To display the locations of the points of interest from your list on the map:
Select Appearance from the Settings menu.
Then, select Show POI lists on the map.

 

[MIM]

Yes i agree, as I said above those community POIs are working perfectly on the Rider550 & I have selected one of those icons to show them.

The issue I have is with my own POIs, those are not working properly on my Rider550

 

[Willy875]

Can you select the favorite that is causing a problem on your GPS from your list of locations?

 

[MIM]

If I know the name of the favourite then yes I can.
But because when I click on the icon on the screen nothing happens, I don't know the name of it, or I can't recall it's exact name to find from the list

 

[MIM]

When I click on this favourite saved place, nothing happens

 

[Willy875]

Is it the only favorite causing a problem?

Have you tried deleting it and then adding it back?

 

[MIM]

No, there are lots of them that are causing the same problem