POIs missing on new smartphone

[tomolino]

After buying a new phone, I transferred all applications, including TomTomGo from my old phone. The app as such works again smoothly - but I lack all my POIs that I had on my earlier phone. What can I do to import those POIs?

 

[Willy875]

On the app, you must log in with the same login credentials as your Tomtom account.

 

[tomolino]

That remark does not answer my question. If you can, please provide step-by-step advice. Thanks.

 

[Willy875]

In the app on your phone, click on TomTom service in the menu, and enter your TomTom credentials: email address and password.

Don't forget to select MyDrive.

 

[tomolino]

Done! Tricky thing: Both phones (old and new) have to be online in order to synchronize.

 

[Willy875]

If you open this link https://plan.tomtom.com/fr/?p=53.45735,-0.05184,6.77z and enter your TomTom credentials, all your locations will be saved.

What do you mean by point of interest?

 

[tomolino]

POI: https://en.wikipedia.org/wiki/Point_of_interest

 

[canderson]

POI: https://en.wikipedia.org/wiki/Point_of_interest

Willy had to ask because the really old beta version of the app actually supported real custom POI files (*.ov2). Perhaps you're just thinking of the regular My Places (favorites) on your old phone? It's necessary to distinguish between the two when talking TomTom devices and the GO phone app.

And actually, unless you want the map to come up an odd map location (and I see you're in CH), just use the
https://plan.tomtom.com portion of that link.

 

[tgold]

After buying a new phone, I transferred all applications, including TomTomGo from my old phone. The app as such works again smoothly - but I lack all my POIs that I had on my earlier phone. What can I do to import those POIs?

The transfer is via TomTom's MyDrive cloud service. In the older phone's GO Navigation go to TomTom Services and switch on MyDrive to sync and upload your My Places and My Routes. Then do the same with any other device that you wish to sync and to receive those uploaded My Places. All devices need to be logged in to the same TomTom account.