Plus Services Down?

[Tweekme]

Hello all,

I have a TomTom One, and have been using the promotional Plus Services for a couple of days now, and it is great.

Was getting Traffic updates all afternoon, and now this evening, my Plus Services are not working at all.

I reset-up my "Connect to your phone", and still no-go.

Using "Other" phone, Manual setup internet2.voicestream.net, *99#

Does the Plus Services "go down" occasionally?

Thanks, Scott K.

TomTom One
T-Mobile MDA

 

[Pedro2NR]

Hello and welcome.
What did you Plus service mention when it wasn't working?
Did it say you need to reset your TT Plus account? or did your unit fail to connect to TomTom's server?

 

[Tweekme]

I was getting fail to connect to TomTom's server.

I then tried to redo the "Connect to your phone".

Now I cannot completely get thru that process. It fails on "Checking wireless data connection settings" at 60% and says "Unable to set up your wireless data connection. Do you want to change your settings?"

I assume it is failing because it cannot connect to the tomtom servers...

Thanks, Scott K.
TomTom One
T-Mobile MDA

 

[Pedro2NR]

Last week or so, the TomTom Server did go down a few times. Im not sure if this is the case.
Keep trying to pair your phone. Also check if your user name & pw are entered correctly.
If it is a server issue, please be patient.

 

[Tweekme]

Pedro,

Thanks. I will try to complete my phone setup tomorrow.

My username on the device seems to be "Anonymous", but it will not let me change it untl it gets thru the phone setup.

Thanks,
Scott K
TomTom One
T-Mobile MDA

 

[Pedro2NR]

Scott,
Go to your Main Menu page 3 of 3 and select TomTom Plus Services.
Go to TomTom Pluse service page 2 of 2 and select edit TomTom PLUS account.
Enter your username and pw there.

 

[Tweekme]

If I go there, I get the following message:

"To use the TomTom PLUS services, you need to set up your wireless data connection. Do you want to do this now?"

If I do, and I enter all my connection info, It fails on "Checking wireless data connection settings" at 60% and says "Unable to set up your wireless data connection. Do you want to change your settings?"

Thanks, Scott K.
TomTom One
T-Mobile MDA

 

[Pedro2NR]

Try doing this using TomTom HOME's Virtual TomTom. I entered my account info without paring my phone.

 

[Tweekme]

Bummer! I cannot use the virtual. I am on a Mac, and I guess they have not enabled that feature on the latest Mac version.

Thanks, Scott K.
TomTom One
T-Mobile MDA

 

[Tweekme]

Hello,

I am bumping this thread..

Has anyone else had issues using there Plus Services?? Mine is still down. Is this a common issue?

Thanks, Scott K.

 

[fanchee]

A couple of weeks ago, mine seemed to be "down" for several days. Then started working again. So maybe it's down more than we'd like....

 

[Nextourer]

I don't know. They told me they'll contact me when they fix my traffic subscription (the free one). They did so a few days ago but when I checked, I told them it still didn't work so they went back to the drawing board...

 

[Tweekme]

Hello all,

Seems that the Plus Services is down... Confirmed by TomTom Support.

They said it would be back up late tonight or early tomorrow. (Wed. AM)

Thanks, Scott K.
TomTom One
T-Mobile MDA

 

[fanchee]

Thanks for the confirmation!