One XL wont get past select voice screen. Help please!

Discussion in 'Technical Support' started by clarkyboy, Apr 14, 2009.

  1. clarkyboy


    Apr 14, 2009
    Likes Received:
    I've had my One XL for over a year now and its been working ok. However, yesterday i turned it on and started going through the preferences screen, firstly, select a language, (English UK), the tap the screen, select which hand (Right hand), Select distances (Miles), select time display, enter time, select a voice (Jane), when I click Select at this poin tnothing happens. Then after about 30 secs it restarts itself and goes through the same process all over again. I've tried connecting it to my PC and this doesnt work either. Help!
    clarkyboy, Apr 14, 2009
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  2. clarkyboy

    dhn Moderator

    Oct 1, 2007
    Likes Received:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Try a pin reset on the unit and if that doesn't help, try the Clear Flash tool found here. Run it 3 times.

    Now see if things are ok.......
    dhn, Apr 14, 2009
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