- Joined
- Feb 17, 2010
- Messages
- 4
- Location
- Birmingham, United Kingdom
- TomTom Model(s)
- ONE IQ Routes (UK) Edition
Hi everyone,
I have been a dedicated TomTom user for years and had a new One IQ Routes Edition (UK) for Christmas. I downloaded HOME which worked fine, until recently. I am unable to back up the device whatever I do, I have copied and pasted below the error message in HOME. I have also lost the TomTom start up screen?
Any help or information (in plain English please) regarding what the problem is would be much appreciated. I think it may be something to do with the unusual named files, when I look at them in Explorer, the file names appear to be written in symbols? I'm at a loss?
Many thanks again.
Bond
ERROR: DesktopLib/FileCopy/Error: An error occurred. Unable to create the files required to copy this item to your computer.
@ .\controller\FileCopyThread.cpp(137)
An error occurred while reading this file: "F:\abcd.ef"
An error occurred while writing to this file: "C:\Users\Geoff\Documents\TomTom\HOME\Backup\ONE\Backup01\InternalMemory\abcd.ef"
in .\controller\FileCopyThread.cpp:137
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:82
error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1058
this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
this._errorFatal(error);
Time: Wed, 17 Feb 2010 21:27:19 GMT[/COLOR]
I have been a dedicated TomTom user for years and had a new One IQ Routes Edition (UK) for Christmas. I downloaded HOME which worked fine, until recently. I am unable to back up the device whatever I do, I have copied and pasted below the error message in HOME. I have also lost the TomTom start up screen?
Any help or information (in plain English please) regarding what the problem is would be much appreciated. I think it may be something to do with the unusual named files, when I look at them in Explorer, the file names appear to be written in symbols? I'm at a loss?
Many thanks again.
Bond
ERROR: DesktopLib/FileCopy/Error: An error occurred. Unable to create the files required to copy this item to your computer.
@ .\controller\FileCopyThread.cpp(137)
An error occurred while reading this file: "F:\abcd.ef"
An error occurred while writing to this file: "C:\Users\Geoff\Documents\TomTom\HOME\Backup\ONE\Backup01\InternalMemory\abcd.ef"
in .\controller\FileCopyThread.cpp:137
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:82
error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1058
this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
this._errorFatal(error);
Time: Wed, 17 Feb 2010 21:27:19 GMT[/COLOR]