So here's the story:
I'm on a G5 Macintosh, using a Go 720 with firmware 7.221, maps 7.05 and Tomtom Home 1.6. I was trying to use the Latest Map Guarantee but Home kept telling me that the code was invalid or expired. So I gave customer service a call. After explaining my story, the lady told me that you can just go to the website and download Home 2.0 for the Mac and you won't need a code. So I tried and low and behold it's still 1.5. I called back and was talking to a gentleman and told him that I was unable to get my code to work, and so he walked me through the steps on how to get the new map. After I told him what I was working with, he told me that there is no 2.0 for Mac, that they've been having troubles with the Latest Map codes, and that any updates that 1.6 finds for my Go 720 are actually detrimental. I asked to speak to a supervisor cause I just didn't believe him. The supervisor told me pretty much the same thing, that I'm out of luck, and that I'll need to find a PC in order to down load 2.0 and any new maps.
I find it very hard to believe that Tomtom would leave Mac users behind like this. Sorry to vent, but I'm just really unhappy about this.
I'm on a G5 Macintosh, using a Go 720 with firmware 7.221, maps 7.05 and Tomtom Home 1.6. I was trying to use the Latest Map Guarantee but Home kept telling me that the code was invalid or expired. So I gave customer service a call. After explaining my story, the lady told me that you can just go to the website and download Home 2.0 for the Mac and you won't need a code. So I tried and low and behold it's still 1.5. I called back and was talking to a gentleman and told him that I was unable to get my code to work, and so he walked me through the steps on how to get the new map. After I told him what I was working with, he told me that there is no 2.0 for Mac, that they've been having troubles with the Latest Map codes, and that any updates that 1.6 finds for my Go 720 are actually detrimental. I asked to speak to a supervisor cause I just didn't believe him. The supervisor told me pretty much the same thing, that I'm out of luck, and that I'll need to find a PC in order to down load 2.0 and any new maps.
I find it very hard to believe that Tomtom would leave Mac users behind like this. Sorry to vent, but I'm just really unhappy about this.