Not able to get signal

Discussion in 'Introductions' started by Beachy, Apr 3, 2009.

  1. Beachy

    Beachy

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    We have a TomTom One, 3rd edition that we have had for 16 months. It has been updated and does turn on, however, it continues to wait for a valid GPS signal. Is there anything we can do? I have sent 2 requests for help from TomTom since last week, but do not get any response. Anybody have any suggetions?
     
    Beachy, Apr 3, 2009
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  2. Beachy

    mvl Moderator

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    Location:
    Boston, MA, USA
    TomTom Model(s):
    GO 2535 LIVE, GO 1535 LIVE, GO 740 LIVE, Go 930
    1) Go to this folder on your computer and delete everything in it (but not the folder):
    My Documents\TomTom\HOME\Download\complete\ephemeris

    2) Then connect your tomtom to your computer, open it in windows explorer, and delete everything in this folder (again don't delete the folder):
    \ephem

    3) Update your tomtom via HOME, and add/update the quickgpsfix file when asked

    4) Then unplug and turn off the tomtom

    5) Then do a pin reset: http://www.tomtom.com/6965

    6) Then turn back on
     
    mvl, Apr 3, 2009
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  3. Beachy

    Beachy

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    We have followed the instructions. Now when we turn it on it says No maps found! Is there something else we need to do now?
     
    Beachy, Apr 3, 2009
    #3
  4. Beachy

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    dhn, Apr 3, 2009
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