Not able to get signal


Joined
Apr 3, 2009
Messages
2
We have a TomTom One, 3rd edition that we have had for 16 months. It has been updated and does turn on, however, it continues to wait for a valid GPS signal. Is there anything we can do? I have sent 2 requests for help from TomTom since last week, but do not get any response. Anybody have any suggetions?
 
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mvl

Moderator
Joined
Dec 19, 2008
Messages
5,455
Location
Boston, MA, USA
TomTom Model(s)
GO 2535 LIVE, GO 1535 LIVE, GO 740 LIVE, Go 930
1) Go to this folder on your computer and delete everything in it (but not the folder):
My Documents\TomTom\HOME\Download\complete\ephemeris

2) Then connect your tomtom to your computer, open it in windows explorer, and delete everything in this folder (again don't delete the folder):
\ephem

3) Update your tomtom via HOME, and add/update the quickgpsfix file when asked

4) Then unplug and turn off the tomtom

5) Then do a pin reset: http://www.tomtom.com/6965

6) Then turn back on
 
Joined
Apr 3, 2009
Messages
2
We have followed the instructions. Now when we turn it on it says No maps found! Is there something else we need to do now?
 
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