Not able to get signal

[Beachy]

We have a TomTom One, 3rd edition that we have had for 16 months. It has been updated and does turn on, however, it continues to wait for a valid GPS signal. Is there anything we can do? I have sent 2 requests for help from TomTom since last week, but do not get any response. Anybody have any suggetions?

 

[mvl]

1) Go to this folder on your computer and delete everything in it (but not the folder):
My Documents\TomTom\HOME\Download\complete\ephemeris

2) Then connect your tomtom to your computer, open it in windows explorer, and delete everything in this folder (again don't delete the folder):
\ephem

3) Update your tomtom via HOME, and add/update the quickgpsfix file when asked

4) Then unplug and turn off the tomtom

5) Then do a pin reset: http://www.tomtom.com/6965

6) Then turn back on

 

[Beachy]

We have followed the instructions. Now when we turn it on it says No maps found! Is there something else we need to do now?

 

[dhn]

See whether anything here helps....