No Maps Found in Start 25M

[Marino__00]

Hi everyone

I just bought a 25M, and after the first update there's a "Maps not found" message on the screen. I follow all the instructions (reset the device, etc.) in the website but i cannot update/reinstall the maps. When I connect my device through MyDriveConnect and I go to "the cloud" and click on "install map", the website just stay loading...and nothing happens. What can i do? Thanks for your help and i'm sorry for my poor english. Cheers from Barcelona (Spain)

 

[dhn]

See if anything here helps:

http://us.support.tomtom.com/app/answers/detail/a_id/16695/kw/no maps found

 

[Marino__00]

See if anything here helps:

http://us.support.tomtom.com/app/answers/detail/a_id/16695/kw/no maps found

Thanks for asking! Yes, I tried all this but the problem became when I try to download the map from my "cloud". The Web just stay loading for hours...

 

[dhn]

Can you try a different browser? Is your Flash up to date?

 

[Marino__00]

Can you try a different browser? Is your Flash up to date?

I try it from two different computers already (one IOS and the other Windows), and keeps the same problem

 

[canderson]

Have you ever updated before (successfully) with either computer?
What kind of update were you performing? A full map update to 935?