No Maps Found in Start 25M

Discussion in 'Maps and Routing' started by Marino__00, Aug 8, 2014.

  1. Marino__00

    Marino__00

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    TomTom Model(s):
    Start 25M
    Hi everyone

    I just bought a 25M, and after the first update there's a "Maps not found" message on the screen. I follow all the instructions (reset the device, etc.) in the website but i cannot update/reinstall the maps. When I connect my device through MyDriveConnect and I go to "the cloud" and click on "install map", the website just stay loading...and nothing happens. What can i do? Thanks for your help and i'm sorry for my poor english. Cheers from Barcelona (Spain)
     
    Marino__00, Aug 8, 2014
    #1
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  2. Marino__00

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
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  3. Marino__00

    Marino__00

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    Marino__00, Aug 8, 2014
    #3
  4. Marino__00

    dhn Moderator

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    1535 LIVE; Via 1605; Go 50; Go 520
    Can you try a different browser? Is your Flash up to date?
     
    dhn, Aug 8, 2014
    #4
  5. Marino__00

    Marino__00

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    I try it from two different computers already (one IOS and the other Windows), and keeps the same problem
    :(
     
    Marino__00, Aug 8, 2014
    #5
  6. Marino__00

    canderson Moderator

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    Have you ever updated before (successfully) with either computer?
    What kind of update were you performing? A full map update to 935?
     
    canderson, Aug 8, 2014
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