Hello all.
I didn't want to hijack Prem's thread but this is very similar.
I plugged my GO LIVE 820 into my PC tonight after receiving an email about new LIVE services. MyTomTom said there were 3 updates waiting, including system version 11.031, so I said go for it. [After reading lots of posts I now realise that I should have unticked the maps and services, and made backup - not done either.] Left it to do its thing and about 10 minutes later I was staring at "No maps found!"
I have since cleared MyTomTom's cache, Shift-closed, (reinstalled), cleared browser cache, (tried FFox, Chrome and IE in compatibility mode), reset GO LIVE 820 (20 second power button press - cannot navigate to factory setting restore or anywhere else).
Reset gives "tomtom" vertically on LHS and drum sound (1 sec), welcome screen (10 secs), blank screen (1 sec), welcome screen (10 secs), "No maps found!" (blue text on black 3 secs), "No maps found!" (blue and black text on grey window with red edge/background). Full message continues "Insert a memory card containing an map or use MyTomTom to install a map.
I can get a "format SD card?" message if I insert an SD card but get straight back to "no maps found!" when I say "no" to formatting.
I can't get to the diagnostic screen that Prem had and I can't get a recovery to occur by pressing the power button quickly 3 times at any point during a reset.
I have a map subscription so not too worried about wiping everything. I also have a copy of the installation folder (disk backup), including the cache folder which seems to contain a 300 MB map of UK and ROI.
Any ideas?
I didn't want to hijack Prem's thread but this is very similar.
I plugged my GO LIVE 820 into my PC tonight after receiving an email about new LIVE services. MyTomTom said there were 3 updates waiting, including system version 11.031, so I said go for it. [After reading lots of posts I now realise that I should have unticked the maps and services, and made backup - not done either.] Left it to do its thing and about 10 minutes later I was staring at "No maps found!"
I have since cleared MyTomTom's cache, Shift-closed, (reinstalled), cleared browser cache, (tried FFox, Chrome and IE in compatibility mode), reset GO LIVE 820 (20 second power button press - cannot navigate to factory setting restore or anywhere else).
Reset gives "tomtom" vertically on LHS and drum sound (1 sec), welcome screen (10 secs), blank screen (1 sec), welcome screen (10 secs), "No maps found!" (blue text on black 3 secs), "No maps found!" (blue and black text on grey window with red edge/background). Full message continues "Insert a memory card containing an map or use MyTomTom to install a map.
I can get a "format SD card?" message if I insert an SD card but get straight back to "no maps found!" when I say "no" to formatting.
I can't get to the diagnostic screen that Prem had and I can't get a recovery to occur by pressing the power button quickly 3 times at any point during a reset.
I have a map subscription so not too worried about wiping everything. I also have a copy of the installation folder (disk backup), including the cache folder which seems to contain a 300 MB map of UK and ROI.
Any ideas?