No directions from head-set?

[Pacific Coaster]

I have just returned from a weekend ride and have had a very peculiar experience with my TTRV2. As I was riding, I was adding map correction points as I went. I had quite a few marked, everything was working perfectly. I was hearing my navigation direction in my head set. In the city I received and completed a phone call on my cell phone and everything then went bad. I stopped receiving spoken instructions, so stopped and tried to get something in my headset by changing the "voice" but there was nothing there apart from the odd crackle and pop. I rang a friend and had a conversation with them no problem. Also noticed no speed warning beep in my headset either - almost sounded like the headset and TT were not communicating.
When home, I removed the phone and headset from those items that the TT would communicate with and reinstalled them, but no luck from the TT.
I delt with all my map corrections that I had gathered on the ride and backed-up my Rider, then tried the "voice" change again and wouldn't you know it, everything is working fine again.
Maybe the number of corrections had exceeded the capacity of the unit and interfered with something? It certainly shouldn't have been a memory capacity problem, I have a 2Gb card installed and it is mostly empty with just the Australian and New Zealand maps on it - 143Mb used.
Interested to hear anyones suggestions or similar experiences.

 

[mvl]

I've seen the sound die before, basically some program crash/fault. It was solved by either a power off or a pin reset.

You know the sound is dead if you go to "change voice" and test the voice with no sound.

 

[Pacific Coaster]

Thanks mvl.
Nice to know it is not only my unit that has the problem, I wonder how many others have had a similar experience - maybe TomTom should know about this. I will drop them an Email and post their response.

Pacific Coaster on the Pacific Coast of New Zealand
TTRV2

 

[Pacific Coaster]

I have just received this reply from TomTom support .... I only hope that it doesn't occur in a remote location without a ready internet service! I am now carrying a spare SD card with my system backed up on it.

Dear Pacific Coaster,

Thank you for contacting TomTom Customer Support in regards to your Rider 2nd Edition.


It could sometimes happen that a minor file on your TomTom becomes corrupt and this could lead to this error.

By following these steps, you can easily resolve this challenge and continue navigating with your TomTom! If, however, you encounter any difficulties, please do not hesitate to contact us for further support.

If you have not already installed the latest version of TomTom Home, please download the latest version from the following link:

TomTom, portable GPS car navigation systems

Whilst TomTom HOME is downloading, reset your TomTom for 30 seconds without your TomTom being connected to the Computer.

To reset your TomTom for 30 seconds, please visit this website:
TomTom, portable GPS car navigation systems - Support home - Select your product

Now on your Computer, in the system tray, (in the bottom right hand corner by the time, there is a little red TomTom HOME logo, if its not there, click on the little arrow pointing towards left to show all the hidden icons). Right click on the TomTom logo and select exit.

Open My Computer (Start -> My Computer)

Now please connect your TomTom to the computer and turn it on.

Your TomTom drive will appear in My Computer as drive E,F,G,H,I etc

Now to Check if there are any corruptions on your SD card or Internal Memory of your TomTom, please go to following web page:-

TomTom, portable GPS car navigation systems - Support home - Select your product

(Here you will find instruction to complete the disc error check on your PC or Mac).

We are now ready to begin backing up your TomTom Device.

STEP 1 - Creating a Manual backup of your TomTom

TomTom, portable GPS car navigation systems - Support home - Select your product (Scroll to the bottom of this page to see how to make a manual back up of your TomTom)

IMPORTANT: Please only continue with Step 2 if you have made a complete back up of your TomTom without any error messages. If you do get an error message, please contact us before continuing.

STEP 2 - Format the hard-disk,

• Open 'My Computer'
• Right click on the TomTom drive (the device should be seen in drive E,F,G,H,I etc) and select 'Format'.
• Please make sure that quick format is not selected.
• Click on start.
• Once the format is complete, use the ‘Safely Remove Hardware’ icon in the bottom right hand corner of your computer to disconnect your TomTom from the computer.
• Once disconnected, your TomTom will show a red cross.
• Reset the TomTom with a paperclip for 30 seconds.

STEP 3 - Restore the Folders to the TomTom

• Connect your TomTom back to the computer and switch it on.
• Go to your backup folder in My Documents, double left click into it.
• Click on Edit -> Select all -> Edit -> Copy.
• Now open My Computer and double click on the TomTom Drive.
• Please paste your Back up onto your TomTom Drive: Edit-> Paste
• Now select all the files that are not yellow folders and delete them. (Make sure you do not delete any yellow folders)
•Now disconnect your TomTom by using the ‘Safely Remove Hardware’ icon again.
• Once disconnected, your TomTom will show a red cross.

STEP 4 - Now we need to delete the application files from your PC so that HOME will offer them as an update

• Click on Start in the bottom right of your PC
• Now select My documents -> TomTom -> HOME -> Downloads -> Complete
• Please delete the yellow Program folder.

STEP 5 - Update your device

• Reset the TomTom with a paperclip for 30 seconds.
• Connect your device to the PC and turn it on.
• Open TomTom HOME: Start->All Programs->TomTom->TomTom HOME 2.
• HOME will now load your updates (If this does not happen automatically, click on Update My ONE/GO/Rider on the main menu of HOME.)
• Make sure that only the application is marked with a green tick.
• Click on Update and Install.
• Once Installed, click on Done.
• You will now be prompted by HOME to restart your Device, just click ok.
• In the Top left of HOME, click on 'Device -> Disconnect Device'.
• Now please disconnect your TomTom from the computer and allow it to start up normally.

If you get “No Maps Found” on your TomTom, please repeat Step 5.

STEP 6 - Run the Clear Flash Tool Twice

• Close HOME. (Make sure you close TomTom Home from the system tray in the bottom right hand corner of your screen)
• Connect your TomTom to the computer. If it ask’s if you want to connect, please select yes.
• Download and run the clear flash tool from : http://www.tomtom.com/updates/clear_flash/clear_flash.exe
• Now disconnect your TomTom (Safely Remove Hardware in the bottom right hand corner)

The Application is now installed, all corruption will have been removed and your TomTom will now be working normally again.

If, however, you have any further questions, please update your question as per the instructions at the end of this email, providing us with the TomTom HOME System.

The system information can be found in HOME:
Help->System info.
Click on copy to clipboard.
You can now paste this into the update field when replying to my email.

Always happy to help.

The TomTom Customer Support Team

Should you wish to reply to this email, please log in to your TomTom account via the TomTom website.
Click on ‘My TomTom’ in the top right -> ‘My Questions History', click on the title of your email then click on 'Update Question'.

You can also attach documents that you wish to send to us by clicking on 'Browse'. You can then find the document you wish to attach and click on 'Add Attachment'.