New York City Street Problem


CHT

Joined
Oct 3, 2007
Messages
3
Hi. I have a new (to me)Tom Tom One (Original...has maps on SD card), and I'm having trouble planning destinations located in New York City. It was purchased as a refurbished unit. I've plugged in several different zip codes, but it keeps responding that there are no street names. Even when I type in the city and receive "New York, New York", or "Manhattan, New York", it has not street names. Any suggestions or known glitches? Thanks to all in advance.
 
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Joined
Sep 5, 2007
Messages
14
Hi. I have a new (to me)Tom Tom One (Original...has maps on SD card), and I'm having trouble planning destinations located in New York City. It was purchased as a refurbished unit. I've plugged in several different zip codes, but it keeps responding that there are no street names. Even when I type in the city and receive "New York, New York", or "Manhattan, New York", it has not street names. Any suggestions or known glitches? Thanks to all in advance.
I live in NYC and don't have the problem of "missing street names". What happens when you plan a route, specifically in the "show route" area?
 
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CHT

Joined
Oct 3, 2007
Messages
3
I live in NYC and don't have the problem of "missing street names". What happens when you plan a route, specifically in the "show route" area?

TT support advised me to do a soft reset, full reformat, and they sent me (via TT home account) a new map file. I just went with the soft reset which worked. I now have city streets and POI's. I'll hold on to the new map file and do a full reformat if the issue persists.

Thanks for everyone's help.
 

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