New via 130 not charging

Discussion in 'Hardware and Peripherals' started by Xanderzdad, Nov 20, 2012.

  1. Xanderzdad

    Xanderzdad

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    Location:
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    TomTom Model(s):
    via 130
    Hi, I have a brand new Tomtom Via 130 and it will not charge from my PC or the supplied car USB charger.

    Is there anything I can try before returning it?
    Thanks
     
    Xanderzdad, Nov 20, 2012
    #1
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  2. Xanderzdad

    dhn Moderator

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    Location:
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    TomTom Model(s):
    720; 1535 LIVE; Via 1605; Go 50; Go 520
    When you connect the device to the computer, does it show a little computer symbol on the screen or a battery? Also, when connecting using the car charger, is it showing a battery on the screen?

    Also, are you sure you've inserted the micro usb plug completely into the unit? It can be a bit of a tight fit.
     
    dhn, Nov 20, 2012
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  3. Xanderzdad

    Xanderzdad

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    Location:
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    TomTom Model(s):
    via 130
    It shows the little computer symbol on the screen but not a battery icon and all updates work. It also operates fine if plugged into power.
    In the settings it always says it is on battery power with 0% charge and it switches off as soon as it is unplugged from power.
     
    Xanderzdad, Nov 20, 2012
    #3
  4. Xanderzdad

    canderson Moderator

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    TomTom Model(s):
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    If it consistently operates correctly when plugged into power, but refuses to charge, I'm afraid you'll be needing to take that one back to the store for a swap. Sounds like it came with a defective battery or charging circuit (probably the former).
     
    canderson, Nov 20, 2012
    #4
  5. Xanderzdad

    Xanderzdad

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    TomTom Model(s):
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    Thanks - on it's way back to Amazon
     
    Xanderzdad, Nov 20, 2012
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  6. Xanderzdad

    Freecell49

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    TomTom Model(s):
    Via 130 Europe
    Just had exactly the same problem and sending mine back to Amazon too. Suspect manufacturing batch?
     
    Freecell49, Nov 28, 2012
    #6
  7. Xanderzdad

    Xanderzdad

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    Probably - Amazon were brilliant. Emailed me labels etc to send back old one but dispatched a new one immediately so I was never without my satnav.
     
    Xanderzdad, Nov 28, 2012
    #7
  8. Xanderzdad

    Freecell49

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    Location:
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    TomTom Model(s):
    Via 130 Europe
    Have mine repackaged to go back and have another one on automatic re-order so hope that the replacement doesn't have the same fault. Agree about Amazon service being top class.

    Used the on-line chat with TomTom and they offered to repair but given it only arrived today decided a return was likely to be quickest way to get a fully functional unit. Fingers crossed
     
    Freecell49, Nov 28, 2012
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