New via 130 not charging

[Xanderzdad]

Hi, I have a brand new Tomtom Via 130 and it will not charge from my PC or the supplied car USB charger.

Is there anything I can try before returning it?
Thanks

 

[dhn]

When you connect the device to the computer, does it show a little computer symbol on the screen or a battery? Also, when connecting using the car charger, is it showing a battery on the screen?

Also, are you sure you've inserted the micro usb plug completely into the unit? It can be a bit of a tight fit.

 

[Xanderzdad]

It shows the little computer symbol on the screen but not a battery icon and all updates work. It also operates fine if plugged into power.
In the settings it always says it is on battery power with 0% charge and it switches off as soon as it is unplugged from power.

 

[canderson]

If it consistently operates correctly when plugged into power, but refuses to charge, I'm afraid you'll be needing to take that one back to the store for a swap. Sounds like it came with a defective battery or charging circuit (probably the former).

 

[Xanderzdad]

Thanks - on it's way back to Amazon

 

[Freecell49]

Just had exactly the same problem and sending mine back to Amazon too. Suspect manufacturing batch?

 

[Xanderzdad]

Probably - Amazon were brilliant. Emailed me labels etc to send back old one but dispatched a new one immediately so I was never without my satnav.

 

[Freecell49]

Have mine repackaged to go back and have another one on automatic re-order so hope that the replacement doesn't have the same fault. Agree about Amazon service being top class.

Used the on-line chat with TomTom and they offered to repair but given it only arrived today decided a return was likely to be quickest way to get a fully functional unit. Fingers crossed