Ok,
As I have previously mentioned I've exchanged the non-working unit with another. This morning I unpacked the unit turned it on and it worked. Then remembering the failure to backup the first unit. I attempted to backup the new one. Several attempts to get TomTom Home to recongize the new TomTom connect to my computer, failed then it finally acknowledge and it. I thought I was in business. However, during the backup the unit seemed to fail, and wasn't recongized. and now its on - but not functioning. I tap the screen and nothing. I haven't hit reset yet, because I'm afraid that's what happened to the first TT. Again I contacted Best Buy and they suggested I bring the unit back and exchange it for a new one. (Thier answer to ever question apparenty) I purchased a 4yr service plan for this unit. They stated they'd send it out for repair, or exchange it. But I can't run to Best Buy and exchange the unit everytime I try to backup the unit. I need to get the TT back up and running. Will hitting the reset button do that? Then how can I backup the unit up without these same problems recurring? I'm really disappointed with Best Buy and the Tom Tom unit now. Are all GPS devices like this one? Do they all require the customer to do a backup? Any recommendation?
Thanks
Mark
As I have previously mentioned I've exchanged the non-working unit with another. This morning I unpacked the unit turned it on and it worked. Then remembering the failure to backup the first unit. I attempted to backup the new one. Several attempts to get TomTom Home to recongize the new TomTom connect to my computer, failed then it finally acknowledge and it. I thought I was in business. However, during the backup the unit seemed to fail, and wasn't recongized. and now its on - but not functioning. I tap the screen and nothing. I haven't hit reset yet, because I'm afraid that's what happened to the first TT. Again I contacted Best Buy and they suggested I bring the unit back and exchange it for a new one. (Thier answer to ever question apparenty) I purchased a 4yr service plan for this unit. They stated they'd send it out for repair, or exchange it. But I can't run to Best Buy and exchange the unit everytime I try to backup the unit. I need to get the TT back up and running. Will hitting the reset button do that? Then how can I backup the unit up without these same problems recurring? I'm really disappointed with Best Buy and the Tom Tom unit now. Are all GPS devices like this one? Do they all require the customer to do a backup? Any recommendation?
Thanks
Mark