MyTomTom and IE9

[hifilistener]

A bit of help...

I just purchased a VIA 1535TM and when setting up MyTomTom I was not able to create a new account. Every time MyTomTom launched it skipped over the getting started section where I needed to create a new account. It also would not allow open the "Activate code" page.

Note that my computer is running 64 bit Windows 7 along with Internet Explorer 9.

I called tech support and they said suggested loading Chrome browser as MyTomTom is not fully compatible with "some" browsers. I didn't want to load Chrome, but it did get me thinking: I turned on IE9 compatibility mode, and once I did that MyTomTom allowed me create a new account, and it displayed the "Activate code" page.

One other thing: The support rep manually suggested that I allow him to enter my lifetime map activation code because they are having problems with the Web activation.

I don't know if it's an incompatibility with IE9, 64 bit Windows, or with the MyTomTom application.

 

[dhn]

And you did let him activate the maps, right?

It seems most North Americans are not able to use the Activation field online, regardless of browser or operating system.

 

[hifilistener]

Yes I did allow them to activate the lifetime maps. After reading this forum I thought it best to not risk trying it myself -- also didn't want to have to make another support call

 

[Richard Norris]

My first message and I just wanted to confirm that I have had a similar problem with my Go Live 1000 and using MyTomTom with IE9 - like hifilistener I couldn't see to use the Map Update service or download items to my device, and the solution was the same - turn compatibility view on and then everything worked smoothly.:thumb:

 

[dhn]

Welcome to TTF and thanks for the feedback.

Think IE9 developers are the same guys who wrote the MyTomTom application ......