MyDrive Connect stuck on "getting ready" forever!

[sadsplace]

Trying to update a Rider 410 and Start models using MyDrive Connect, it just says "getting ready" and never gets past this. Both units connect fine and all the updates are visible.
I've tried different laptops (Windows 11 and XP) and different wifi connections and even left it for a whole day without it going to sleep.
I used to be able to update these models but not done it for a while.
Any ideas?

 

[sadsplace]

Anybody?

 

[Willy875]

This is just an idea; it could be that the GPS's internal memory is full.
So, replace a map with a smaller one or select the option in the MyDrive Connect settings to download the map to your computer.

 

[sadsplace]

This is just an idea; it could be that the GPS's internal memory is full.
So, replace a map with a smaller one or select the option in the MyDrive Connect settings to download the map to your computer.

Cheers I'll look at that, but across 3 devices? Two need to be connected to a laptop and one has built in WiFi, now that doesn't update either!
I'm wondering if it's my router settings but I've looked at all the advanced options.

 

[Willy875]

Hi
Perhaps you could connect your laptop directly to your internet box via cable.

 

[sadsplace]

Hi
Perhaps you could connect your laptop directly to your internet box via cable.

Already tried that, it didn't work.
I'm stumped!
I used to update it on my old laptop no problem, and tried that too, but it no longer updates, just "getting ready".
No changes to the router either.

 

[Willy875]

Have you reset your device?
Press and hold the power button until the device restarts.
Hold the button until you hear the drums.

Check that your firewall or antivirus software isn't blocking access to MyDrive.

 

[sadsplace]

I've tried everything apart from resetting them all, and it does point to router issue. Seems strange to have to reset them all.
I tried turning the router firewall off completely too.

 

[Willy875]

Install MyDrive Connect on a friend's or family member's computer and try updating.

 

[sadsplace]

Install MyDrive Connect on a friend's or family member's computer and try updating.

Yes that's my next move, already spoken to my sister about it, but she's on the same Internet provider as me so might be the same. Will try though

 

[Willy875]

Your sister has the same internet provider as you, except her computers and internet access point are different.

 

[sadsplace]

Your sister has the same internet provider as you, except her computers and internet access point are different.

Yes, so still worth testing there. Just to complicate matters she's moving house right now and probably just cancelled her internet!!

 

[canderson]

I've seen something similar recently in my attempts to get a new map on an old device. In my case, the problem seems to be that the content has been successfully downloaded, but refuses to transfer to the device.

What item(s) were you trying to update?

On the screen where you see "Getting ready . . . " on the left, do you also see "DOWNLOADING ITEMS" in the upper right? If so, have a look here if you can and note any recently added files:

Right click MyDrive Icon in systray
Select "Settings"
Select "Downloads" tab
To the right of "Download folder", click "Browse"

You may have to widen it out a bit to see the time/date.

 

[sadsplace]

I've seen something similar recently in my attempts to get a new map on an old device. In my case, the problem seems to be that the content has been successfully downloaded, but refuses to transfer to the device.

What item(s) were you trying to update?

On the screen where you see "Getting ready . . . " on the left, do you also see "DOWNLOADING ITEMS" in the upper right? If so, have a look here if you can and note any recently added files:

Right click MyDrive Icon in systray
Select "Settings"
Select "Downloads" tab
To the right of "Download folder", click "Browse"

You may have to widen it out a bit to see the time/date.

There's no mention of downloading, only Getting ready. My other device with built in WiFi just spins forever and then I think it says not connecting. But it is connected to my WiFi

 

[Mkn]

I am experiencing the same with a ten-year-old device (Start 25). Just about a week ago I did a successful update, but the current update gets stuck in the "Getting ready" phase. Having a look at the cache folder shows no files, just a configuration file with a recent time stamp but nothing special there.

 

[sadsplace]

I am experiencing the same with a ten-year-old device (Start 25). Just about a week ago I did a successful update, but the current update gets stuck in the "Getting ready" phase. Having a look at the cache folder shows no files, just a configuration file with a recent time stamp but nothing special there.

Yes I can't believe there aren't more people having this issue

 

[Mkn]

The prefs.ini file has several URL that do not work:

devicestatus=http://sa.services.tomtom.com/csl/devices/
devicetype=http://sa.services.tomtom.com/csl/devicetypes
update=http://sa.services.tomtom.com/wfe/update/

None of those server addresses are valid (There is no HTTP server on port 80 listening to requests, but there is an HTTPS server listening to port 443, though)

There are other http:// (insecure HTTP) addresses in the preferences but I have no time or interest to start testing each one of those. Below, you can see the contents of the file. As you can see there is a mixture of secure and insecure URLs. It smells.

BuildID=050220250536
Copyright=Copyright (C) 2015 - 2025 TomTom International B.V.
Name=TomTom MyDrive Connect
Vendor=TomTom
Version=4.5.0.5086
devicestatus=http://sa.services.tomtom.com/csl/devices/
devicetype=http://sa.services.tomtom.com/csl/devicetypes
update=http://sa.services.tomtom.com/wfe/update/
errorlog=https://home.tomtom.com/statistics
ConnectDevicePage=https://www.tomtom.com/%LOCALE%/deskapp/mydrive/
MyAccountPage="https://www.tomtom.com/%LOCALE%/mytomtom/accountdetails?deviceid=%DEVICEID%&dwc_settings=port:%DWC_PORT%&dcp=%DCP%"
NewItemsPage=https://www.tomtom.com/%LOCALE%/deskapp/mydrive/
autodownloads=http://sa.services.tomtom.com/wfe/update/
getstartpage=https://www.tomtom.com/mydrive-connect/
mdcdgwin=http://cdn.sa.services.tomtom.com/static/sa/versions/InstallMyDriveConnect_downgrade.exe
tthwin=http://download.tomtom.com/sweet/application/home2latest/TomTomHOME2winlatest.exe
tthmac=http://download.tomtom.com/sweet/application/home2latest/TomTomHOME2maclatest.dmg
smcwin=http://cdn.sa.services.tomtom.com/static/smc/Windows/InstallSmartMediaConnect.exe
smcmac=http://cdn.sa.services.tomtom.com/static/smc/Mac/SmartMediaConnect.dmg
association=https://sa.services.tomtom.com/csl/users/%USERID%/devices
factorydata=https://sa.services.tomtom.com/csl/devices/%MUID%/factorydata
dispatch=http://sa.services.tomtom.com/csl/devices/%MUID%/dispatch
preparexml=https://sa.services.tomtom.com/csl/devices/%MUID%/prepare.xml

CacheFolder=C:/Users/markku/AppData/Local/TomTom/HOME3/cache

ConfigurationFeedURL=https://sa.services.tomtom.com/wfe/sa/ConfigurationFeed/tthcfg.xml

Having very little knowledge about the application architecture or its libraries (QT Web Engine) or what all those URLs are used and for what purposes, it is very difficult to figure out what makes the update process hang. I cannot find any log files anywhere, either.

In theory I could use a TCP/IP dumper but that is too much work. I have done my time in application development.

Anyhow: what worked a week ago does not work today, without any changes in the computer apart from some Windows 11 updates.

Markku

 

[sadsplace]

The prefs.ini file has several URL that do not work:

devicestatus=http://sa.services.tomtom.com/csl/devices/
devicetype=http://sa.services.tomtom.com/csl/devicetypes
update=http://sa.services.tomtom.com/wfe/update/

None of those server addresses are valid (There is no HTTP server on port 80 listening to requests, but there is an HTTPS server listening to port 443, though)

There are other http:// (insecure HTTP) addresses in the preferences but I have no time or interest to start testing each one of those. Below, you can see the contents of the file. As you can see there is a mixture of secure and insecure URLs. It smells.

BuildID=050220250536
Copyright=Copyright (C) 2015 - 2025 TomTom International B.V.
Name=TomTom MyDrive Connect
Vendor=TomTom
Version=4.5.0.5086
devicestatus=http://sa.services.tomtom.com/csl/devices/
devicetype=http://sa.services.tomtom.com/csl/devicetypes
update=http://sa.services.tomtom.com/wfe/update/
errorlog=https://home.tomtom.com/statistics
ConnectDevicePage=https://www.tomtom.com/%LOCALE%/deskapp/mydrive/
MyAccountPage="https://www.tomtom.com/%LOCALE%/mytomtom/accountdetails?deviceid=%DEVICEID%&dwc_settings=port:%DWC_PORT%&dcp=%DCP%"
NewItemsPage=https://www.tomtom.com/%LOCALE%/deskapp/mydrive/
autodownloads=http://sa.services.tomtom.com/wfe/update/
getstartpage=https://www.tomtom.com/mydrive-connect/
mdcdgwin=http://cdn.sa.services.tomtom.com/static/sa/versions/InstallMyDriveConnect_downgrade.exe
tthwin=http://download.tomtom.com/sweet/application/home2latest/TomTomHOME2winlatest.exe
tthmac=http://download.tomtom.com/sweet/application/home2latest/TomTomHOME2maclatest.dmg
smcwin=http://cdn.sa.services.tomtom.com/static/smc/Windows/InstallSmartMediaConnect.exe
smcmac=http://cdn.sa.services.tomtom.com/static/smc/Mac/SmartMediaConnect.dmg
association=https://sa.services.tomtom.com/csl/users/%USERID%/devices
factorydata=https://sa.services.tomtom.com/csl/devices/%MUID%/factorydata
dispatch=http://sa.services.tomtom.com/csl/devices/%MUID%/dispatch
preparexml=https://sa.services.tomtom.com/csl/devices/%MUID%/prepare.xml

CacheFolder=C:/Users/markku/AppData/Local/TomTom/HOME3/cache

ConfigurationFeedURL=https://sa.services.tomtom.com/wfe/sa/ConfigurationFeed/tthcfg.xml

Having very little knowledge about the application architecture or its libraries (QT Web Engine) or what all those URLs are used and for what purposes, it is very difficult to figure out what makes the update process hang. I cannot find any log files anywhere, either.

In theory I could use a TCP/IP dumper but that is too much work. I have done my time in application development.

Anyhow: what worked a week ago does not work today, without any changes in the computer apart from some Windows 11 updates.

Markku

And I've tried on my old XP laptop which used to work a few months ago, but not now, just says "Getting ready" as on my Windows 11 laptop. Weird.

 

[Mkn]

Maybe it is just us Europeans? It is possible that TomTom backend uses a redirection to a location closer to us and some functionality of the chain is simply broken. Yesterday, the server sa.service.tomtom.com did not work in http but now it responds.

UPDATE: And the updater has started the update, finally! The download is successful and now I simple need to wait for 45 minutes to see whether I get the new maps! It was the update backend!

 

[sadsplace]

Maybe it is just us Europeans? It is possible that TomTom backend uses a redirection to a location closer to us and some functionality of the chain is simply broken. Yesterday, the server sa.service.tomtom.com did not work in http but now it responds.

UPDATE: And the updater has started the update, finally! The download is successful and now I simple need to wait for 45 minutes to see whether I get the new maps! It was the update backend!

So have you changed something or have TomTom fixed it?