MyDrive Connect fails to download files

[djcritch]

Trying to update my Via 280. MyDrive Connect recognises the device and suggests the necessary new downloads. When I click on them I get the window for downloading to my computer but the page never progresses beyond the cycling three dots. I have turned off McAfee firewall, deleted MyDrive Connect cache, and reinstalled MyDrive Connect. Last time I managed by using a different computer but this time that did not help either. Any suggestions?

 

[Willy875]

Are you certain about the model? Because to my knowledge, the Via 280 doesn't exist.

And what is this update that is being offered to you?

Please provide the first two letters of the serial number.

 

[djcritch]

Thanks. No, it is a Via 130/135, S/N beginning BP. And the update is UK & ROI v. 11.70.

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[Willy875]

Check this FAQ to see if it helps you download the map.

Map updates appear stuck in MyDrive Connect

Map updates in MyDrive Connect can appear stuck at a certain percentage or display “Getting ready” on the screen, due to the way the application processes updates.MyDrive Connect first downloads th...

help.tomtom.com

In the MyDrive Connect settings, it's recommended to check the box to download the map to your computer first.